At a Glance
- Tasks: Welcome guests and manage check-ins/check-outs in a luxury hotel setting.
- Company: Join The Chester Grosvenor, a leader in elite hospitality since 1865.
- Benefits: Enjoy fantastic training, discounts, free meals, and access to earned wages.
- Other info: Flexible shifts available; great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience preferred; training provided for the right attitude.
The predicted salary is between 12 - 15 £ per hour.
At The Chester Grosvenor, we value positivity, passion and potential as equally as experience. Experts and leaders in elite hospitality since 1865, apply now to Grow with Grosvenor in a 5 Star Luxury Hotel. We are now accepting applications to join our Front of House team as a Part Time Receptionist. Varied Shifts (Early, Middle or Late).
Desirable Candidate:
- Prior experience of customer service and front of house hotel reception and/or reservation duties.
- Our hotel is a 24 hour operation. Candidates are not required to work night shifts but are expected to be flexible over daytime hours, evenings and weekends.
- Friendly and outgoing with the ability to strike up a conversation with those who enter the hotel and maintain positive and collaborative interdepartmental relationships.
- Professional and courteous to our guests and our team.
- Exceptional telephone manner.
- Ability to promote hotel restaurants, spa and packages.
- Awareness of 5 Star Hotel Standards and guest expectations.
- Experience with Opera Hotel Systems is desirable.
- A positive, can-do attitude.
What We Can Offer You:
- Fantastic training and career development opportunities.
- Employee and Friends & Family Discounts across a UK wide Bespoke and Coast & Country Hotels.
- Free meals on duty.
- Complimentary uniform provision and laundry service.
- Wagestream - access to earned wages for unexpected costs.
- Recognition awards and celebrations.
- Bonus holidays for length of service (permanent employees).
- Online/Store/Local Discounts.
- F&B, Spa and retail discounts at The Chester Grosvenor.
- Wellbeing focus and practice.
- Discounted memberships.
- And many more Team Grosvenor treats!
Duties:
- To be familiar with the day's business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and out procedures.
- To have a good understanding of the guests' requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, ensuring our guests are assisted effectively.
- Maximise sales through up-selling, using incentives and promotions.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
- Ensure prompt resolution of customer complaints.
- Professionally and competently operate the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a Receptionist/Reservation related role for at least 1 year; however, full training will be provided.
- Excellent customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast-paced environment and to enjoy it.
- To be able to communicate well with each other and guests.
- Be able to use a phone and computer system.
Receptionist - Fixed Term in Chester employer: Burlington Hotel
At The Chester Grosvenor, we pride ourselves on fostering a vibrant and inclusive work culture that values positivity, passion, and potential. As a part of our Front of House team, you will benefit from exceptional training and career development opportunities, alongside perks such as employee discounts, free meals on duty, and a focus on wellbeing. Join us in our 5 Star Luxury Hotel and experience the unique advantages of working in a prestigious establishment that celebrates both individual contributions and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Fixed Term in Chester
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Chester Grosvenor. Familiarise yourself with their services, facilities, and any recent news. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. So, brush up on your conversation starters and how to handle different types of guests. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your flexibility! Since the role requires varied shifts, be ready to discuss your availability during the interview. Highlight your willingness to work evenings and weekends, as this can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows you're keen and makes it easier for us to keep track of your details. Plus, you might find some insider tips on our site that can help you stand out!
We think you need these skills to ace Receptionist - Fixed Term in Chester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and outgoing nature shine through! We want to see your passion for hospitality and how you connect with people. Remember, a positive attitude goes a long way!
Tailor Your Experience:Make sure to highlight any previous customer service or front of house experience you have. Even if it’s not in a hotel, show us how your skills can translate into our 5 Star environment. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us understand your qualifications and enthusiasm without getting lost in too much detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Burlington Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Chester Grosvenor and its services. Brush up on their 5 Star Hotel Standards and be ready to discuss how your previous customer service experience aligns with their expectations.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice your friendly and outgoing approach. Think of examples where you've successfully engaged with customers or resolved issues, as this will showcase your ability to maintain positive relationships.
✨Be Flexible and Positive
The role requires flexibility with shifts, so be prepared to discuss your availability. Emphasise your 'can do' attitude and willingness to adapt to the hotel's needs, especially during busy times like evenings and weekends.
✨Master the Art of Communication
An exceptional telephone manner is crucial. Practise answering calls in a professional tone and think about how you would handle guest inquiries or complaints. This will demonstrate your communication skills and readiness for the role.
