At a Glance
- Tasks: Ensure guest safety, maintain cleanliness, and provide excellent customer service during night shifts.
- Company: Join the UK's largest independent hotel group with a focus on growth and development.
- Benefits: Competitive salary, personal development opportunities, and discounted stays for you and your loved ones.
- Other info: Flexible night hours with opportunities for career advancement in a supportive environment.
- Why this job: Be part of a passionate team delivering exceptional hospitality and making meaningful connections.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 1200 - 1600 € per month.
Bespoke Benefits… What’s in it for you? At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be‑Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements: As a Night Porter you will be expected to ensure the security of the building & guests, set up the restaurant for breakfast, serve drinks in the bar, and clean all public areas. You must be customer service focused. We are looking for someone who is able to work between the hours of 9pm and 7am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as well as any guests' needs throughout the night. The ideal person will have at least 1 year’s experience in customer service or hotels, in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, reliable, and willing to learn as part of this growing team.
Duties will include:
- To complete statutory fire and security checks.
- To provide room service, preparing and serving food to Company standards.
- Complete daily handover procedures in an efficient and responsible manner.
- Ensure all corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Our properties range from specialist golfing hotels to award‑winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Night Porter in Chester-le-Street employer: Burlington Hotel
At Bespoke Hotels, we prioritise our people, fostering a vibrant work culture that champions individual development and career progression. As a Night Porter, you'll enjoy competitive salaries, generous benefits including discounted stays for you and your loved ones, and the opportunity to be part of a diverse and inclusive team dedicated to delivering exceptional hospitality. Join us in a role where your contributions are valued, and your growth is supported within the UK's largest independent hotel group.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Chester-le-Street
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Show off your passion for hospitality! When you get the chance to chat with potential employers, share your love for customer service and how you thrive in a team environment. Let them see your enthusiasm!
✨Tip Number 3
Be prepared for the interview! Research Bespoke Hotels and understand their values and culture. Think about how your experience aligns with their focus on engagement and individual development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bespoke Hotels family.
We think you need these skills to ace Night Porter in Chester-le-Street
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share any experiences that highlight your customer service skills and how you enjoy making guests feel welcome. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Tailor Your Application:Make sure to customise your application to fit the Night Porter role. Highlight relevant experience, especially in customer service or hotel settings. We appreciate when candidates take the time to align their skills with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We love a well-structured application that’s easy to read, so make sure your key points stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our Bespoke Hotels family!
How to prepare for a job interview at Burlington Hotel
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Porter. Familiarise yourself with tasks like security checks, room service, and maintaining cleanliness. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, think of specific examples from your past experience where you went above and beyond for a guest. Be ready to discuss how you handle difficult situations and ensure guests feel valued and cared for.
✨Emphasise Your Team Spirit
Bespoke Hotels values collaboration and a positive team culture. Share experiences that highlight your ability to work well with others, support your colleagues, and contribute to a happy workplace. This will align with their ‘Be-Attitude’ values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, opportunities for personal development, and how they celebrate diversity within their teams. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
