At a Glance
- Tasks: Welcome guests and ensure a seamless arrival and departure experience.
- Company: Join the UK's largest independent hotel group with a diverse portfolio.
- Benefits: Competitive pay, 28 days holiday, discounted hotel rates, and meals on duty.
- Other info: Ongoing training and development in a supportive environment.
- Why this job: Be the friendly face of hospitality and create lasting impressions for guests.
- Qualifications: Energetic, reliable team player with a passion for exceptional service.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Exceptional Team
We are seeking dedicated and personable individuals to join our team as Front of House Day Porter. This is an exciting opportunity to be part of a professional and welcoming Front of House team, delivering outstanding service all year round.
Contract
This is a full time, 40h, 5 days over 7, permanent role.
Role Overview
As a Day Porter, you are the welcoming face of the hotel, providing guests with a warm, friendly, and seamless arrival and departure experience. You will help set the tone from the moment guests step through our doors and ensure they leave with lasting positive impressions.
Key Requirements of the role
- Warmly welcome guests, opening doors and assisting them as they arrive or depart; assisting with luggage on arrival and departure, storing bags when required, providing door coverage.
- Assist with guest luggage, including transporting bags to rooms, storing items securely, and providing support when needed.
- Provide effective door coverage and maintain a professional presence in front-of-house area, provide reception cover for breaks or busy spells at the desk.
- Having an excellent knowledge of the local area including attractions, transportation systems, theatre, tourist sites, sporting activities, shops, restaurants.
- Offer information about hotel amenities, services, and operating hours.
- Introduce guests to room features and facilities upon arrival.
- Work collaboratively with all hotel departments to ensure a smooth and enjoyable guest experience.
- Follow all Health & Safety procedures and maintain high cleanliness and safety standards.
About you
- Flexible and a strong team player.
- Reliable, energetic, and highly motivated.
- Able to work independently with good organisational skills.
- Passionate about delivering exceptional guest service.
- Detail-oriented with a commitment to high standards.
What do we offer?
- Competitive rate of pay.
- Excellent on-going support, training, and development.
- 28 days holiday including Bank Holidays per annum.
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels.
- Food and Beverage discounts at all our hotels.
- Meals on duty.
More about us
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.
Front of House Day Porter in Carnoustie employer: Burlington Hotel
Bespoke Hotels is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their professional growth. As a Front of House Day Porter, you will enjoy competitive pay, comprehensive training, and unique benefits such as discounted hotel stays and meals on duty, all while being part of the UK's largest independent hotel group known for its diverse and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Day Porter in Carnoustie
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burlington Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burlington Hotel
Don't be shy about reaching out to Burlington Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Day Porter in Carnoustie
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burlington Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burlington Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
