At a Glance
- Tasks: Maximise room revenues and provide exceptional guest service.
- Company: Bespoke, a company that values diversity and creativity.
- Benefits: Inclusive culture, long-term career opportunities, and community support.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Bespoke Benefits… What’s in it for you? We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long‑term careers, supporting the community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
The Role: We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist. As a Receptionist, you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction. The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year’s experience in a similar position is essential.
Key Responsibilities of the role:
- To be familiar with the day’s business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
- Ensure prompt resolution of customer complaints.
- Professionally and competently operate the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer-related role.
- Excellent customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast-paced environment and to enjoy it.
- To be able to communicate well with each other and guests.
- Be able to use a phone and computer system.
Receptionist in Aylesbury employer: Burlington Hotel
At Bespoke, we pride ourselves on fostering an inclusive and creative work environment that values diversity and collaboration. As a Receptionist, you will not only play a vital role in ensuring guest satisfaction but also benefit from long-term career opportunities and a supportive community-focused culture. Join us in making meaningful connections while enjoying the unique advantages of working in a dynamic hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Aylesbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burlington Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burlington Hotel
Don't be shy about reaching out to Burlington Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Aylesbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burlington Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burlington Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
