Food & Beverage Manager - Aldwickbury Park Golf Club - Harpenden, Hertfordshire

Aldwickbury Park Golf Club is a part of the Burhill Group, which operates 22 golf courses spread across 10 unique clubs nationwide. Home to two of the finest golf courses in Hertfordshire, designed by former Ryder Cup player Ken Brown and Essex based course architect Martin Gillett, the Park Course is a well laid out par 71. The combination of mature woodland and lakes provides an array of challenges, enhanced by stunning views over the Lea Valley. A stunning function suite offering facilities which can cater from large weddings and events down to smaller corporate meetings and seminars.

Overall responsibility for the delivery and development of all aspects of the Food & Beverage operation, events and functions. To maximise revenue through casual / ad-hoc sales. To nurture, develop and retain a team of Food & Beverage professionals, motivating and leading them to deliver exceptional service that meets and exceeds our customer’s needs. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, the Food & Beverage Manager will display determination and focus in guiding all the elements of the Food & Beverage area to the highest level ensuring that Aldwickbury Park Golf Club is recognised as the premier family-centric golf and leisure destination of the surrounding area.

Key Accountabilities:

• Responsible for controlling food and beverage labour costs, in line with set budgets by accurately forecasting staffing levels.
• Be aware and accountable for the departments P/L and to record and display, on a weekly basis, departmental revenue.
• Assist the General Manager with the implementation of business plans, financial budgets, marketing plans and capital expenditure schedules to grow and sustain the profitability of the Food & Beverage division.
• Take responsibility for all Food & Beverage income and expenditure and demonstrate a sound understanding at all times of the financial detail of the business, culminating in month end reporting.
• Achieve revenue and contribution targets and identified KPI’s for each aspect of Food & Beverage.
• Implement and monitor all financial controls associated to Food & Beverage and take personal responsibility for all cash handling.
• Complete month end procedures for Food & Beverage in line with BGL company stock taking procedures.
• Adhere and monitor compliance of purchasing policies and procedures.
• Ensure all BGL procedures and policies are adhered to.

Operations:

• Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service.
• Continually review and develop standard operating procedures for Food & Beverage operations to enhance member and guest satisfaction whilst maximising revenue and profitability.
• To oversee the daily clubhouse operation.
• Maintain the existing food and beverage program of events and to develop new concepts and strategies that ensure the highest possible levels of service, that meets and exceeds customer expectations, and that encourages new and repeat custom.
• To record all beverage deliveries onto ESP and to order all the relevant goods via F N B Shop.
• Conduct a daily club tour of the property to ensure a clean and tidy operation.
• Achieve a minimum of 90% in the Food Safety audit.
• Achieve a 5 star rating from the Food Standards Agency.
• Manage projects, monitor and evaluate their success as required.
• Oversee the care and maintenance of all assets, inventory, and resources of the Food & Beverage division.
• Develop and implement Health and Safety procedures that comply with up-to-date legislation, ensure they are clearly communicated, effectively monitored, and regularly reviewed.
• Prepare for, attend, and contribute to departmental and organisational meetings.
• Assist in a duty manager capacity as requested by the General Manager.
• Deputise for the General Manager as required.

Staff Engagement:

• People Management – ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers.
• Regular, relevant and timely communication across the teams to ensure full understanding and transparency of company objectives and performance.
• Take an active role in the recruitment and consistent induction of all staff members, taking overall responsibility for their welfare and their development.
• Ensure recruitment is completed ethically and legally. Job descriptions, expectations and goals are described at length. Comprehensive note taking at interview stage to reflect the candidate response. Compliance with Right to Live & Work laws and references sought and confirmed.
• Ensure direct reports receive a (minimum) monthly 121, regular completion of their Timeline and Employee Feedback Forms are completed as required.
• Ensure direct reports receive performance support utilising the structure and process provided by the company.
• Ensure personal and team compliance within the BGL Academy is 100% at all times.
• Maintain a strong network with fellow Food & Beverage Managers to support robust collaboration.

Customer Satisfaction:

• Ensure that all team members of the Food & Beverage division consistently deliver outstanding service levels to achieve maximum customer satisfaction.

Key Experience, Skills and Attributes:

• Experience in Food & Beverage Management.
• Marketing & promotional experience relating to F&B.
• Team Management – leading and developing team members.

Skills:

• Good communication skills: Verbal, Written and Listening.
• Good time management, organisation, and prioritisation skills.
• Problem solving & decision making.
• Leadership & coaching.

Attributes:

• Organised and enthusiastic with a “can do” attitude and attention to detail.
• Flexibility with regards to working hours.
• Innovative and creative.

Educational Background and Qualifications:

• Good GCSE educational standard.
• Level 4 Hospitality Manager.

Employee Benefits:

• Market based salary to match responsibilities, experience, and qualifications.
• Meals on duty provided.
• Staff discounts available for golf and leisure activities, food, and retail purchases.
• Support with your health and wellbeing through our Employee Assistance Programme.
• Personal development opportunities with access to our Learning Management System and content library.