At a Glance
- Tasks: Lead and innovate hospitality experiences at a prestigious golf club.
- Company: Burhill Golf Club, a top-tier venue with a vibrant community.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a passionate team dedicated to elevating the Burhill experience.
- Why this job: Shape exceptional hospitality and create memorable experiences for members and guests.
- Qualifications: Senior hospitality management experience and strong leadership skills.
The predicted salary is between 59400 - 72600 £ per year.
Swilcan Advisors has been appointed to lead the search for a Head of Hospitality at Burhill Golf Club, Surrey. This is a standout opportunity to shape the future of hospitality at one of the UK's leading golf clubs. Burhill Golf Club is entering an exciting new chapter. Following an investment of more than £3 million in transforming its Clubhouse, the opportunity now exists to appoint an outstanding Head of Hospitality to bring these new spaces to life and establish a distinctive, exceptional hospitality experience for members and guests.
Part of Burhill Golf & Leisure (BGL), Burhill is a prestigious golf club with a wider portfolio spanning golf, leisure, events and hospitality. With newly refurbished spaces including the Guinness Bar, Honours Bar, Iveagh Lounge, private dining and function rooms, alongside an extended outdoor terrace planned for 2027, there is a fantastic platform from which to develop an ambitious hospitality proposition.
Our ambition is to create more than exceptional hospitality facilities. We want Burhill to feel like a country house that members are proud to call their own - a welcoming, vibrant place to relax, socialise, celebrate and enjoy in their own way. Bringing the House to life means creating the atmosphere, experiences and sense of belonging that encourage members and their guests to spend more time at Burhill.
The Opportunity
Reporting to the Club Director and sitting on the Senior Leadership Team, the Head of Hospitality will take overall responsibility for the leadership, operational delivery and commercial performance of the Club's hospitality operation. This is a highly visible, hands-on leadership position, with responsibility spanning food and beverage, bars and dining, events and functions, member experiences, housekeeping and the overall presentation of the Clubhouse.
Working closely with the Head Chef and wider leadership team, you will:
- Shape the proposition: Establish a distinctive hospitality identity that brings the refurbished Clubhouse and its individual spaces to life.
- Lead the experience: Set exceptional standards of service, presentation and ambience, creating memorable experiences for members and guests.
- Drive commercial performance: Take ownership of budgets, revenue, profitability and operational performance, identifying opportunities to grow hospitality income, engagement and utilisation.
- Develop people: Lead and inspire a multi-disciplinary management team, creating a positive culture built around Fun, Ambition, Collaboration and Trust, where colleagues feel valued, empowered and proud to deliver exceptional hospitality.
- Build for the future: Develop an engaging programme of dining, social events, golfing celebrations and hospitality experiences that strengthens our sense of community, encourages members to enjoy the Clubhouse more frequently and supports the wider 'One Burhill' experience.
The Person
We are looking for an ambitious, commercially minded hospitality leader who combines strategic thinking with a genuine passion for delivering exceptional experiences. You are likely to bring:
- Significant senior hospitality management experience, ideally across a complex, multi-outlet operation.
- A proven track record of leading customer-facing teams and improving service standards and commercial performance.
- Strong financial acumen, including experience managing budgets, P&L and operational costs.
- The ability to develop, motivate and empower managers and frontline teams.
- A natural presence and genuine enjoyment of engaging with customers, members and colleagues.
- The ambition, creativity and operational capability to take an established hospitality operation to its next level.
Experience within a premium golf club, country club, hotel, resort or members' club environment would be advantageous. Above all, this is an opportunity for someone who wants to bring their experience, passion and ambition to elevate Burhill's hospitality offering, strengthen its sense of community and create something truly special.
Head of Hospitality employer: Burhill Group Limited
At Hoebridge Golf Centre, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Golf Professional, you'll enjoy excellent teaching opportunities, a competitive commission structure, and the chance to be part of a passionate team dedicated to inspiring golfers of all ages. With staff benefits and discounts across BGL venues, you'll thrive in a lively environment that values your contributions and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Hospitality
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burhill Group Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burhill Group Limited
Don't be shy about reaching out to Burhill Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Hospitality
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burhill Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burhill Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
