Team Leader – Ninja Warrior Southampton
Location: Ninja Warrior Southampton. 16 Hours per week, must be available weekends.
Ready to Take Your First Step into Leadership?
Ninja Warrior Southampton is looking for an enthusiastic and motivated Team Leader to join our team.
This is a hands-on role that's perfect for someone who already has experience in a busy customer-facing environment and is ready to take on more responsibility. You'll lead by example, support the management team and help make sure every shift delivers a safe, fun and memorable experience for our customers.
What You’ll Do
As a Team Leader, you'll support the management team with the day-to-day running of the venue, including:
- Leading and motivating Team Members during shifts
- Leading by example and delivering outstanding customer service
- Supporting the smooth running of activities, reception, food & beverage and other areas of the venue
- Helping allocate tasks and ensuring they are completed to a high standard
- Coaching and supporting Team Members to develop their skills
- Recognising great performance and providing constructive feedback where needed
- Supporting health & safety checks and ensuring procedures are followed
- Maintaining excellent standards of cleanliness and venue presentation
- Handling customer queries and resolving issues where possible
- Driving sales through upselling activities, food & beverage and retail
- Supporting opening and closing proceduresReporting maintenance, safety or operational issues to the management team
- Stepping up and taking ownership when required
What We’re Looking For
You don't necessarily need previous management experience, but you'll need to demonstrate the confidence and potential to lead others.
We're looking for someone who:
- Has experience working in a busy customer-facing environment
- Is confident communicating with both customers and colleagues
- Can motivate and support others
- Leads by example and isn't afraid to get stuck in
- Can remain calm and make sensible decisions under pressure
- Has good organisation and time-management skills
- Takes responsibility and follows through on tasks
- Has a positive, energetic and can-do attitude
- Is passionate about delivering a brilliant customer experience
- Wants to learn, develop and progress within the business
Previous experience in leisure, hospitality, retail or a similar customer-facing environment would be beneficial.
What Success Looks Like
You'll help the management team achieve:
- Excellent customer satisfaction and NPS results
- High standards of health & safety and compliance
- A clean, safe and well-presented venue
- Strong sales and upselling performance
- An engaged and motivated team
- Smooth and well-organised shifts
Why Join Ninja Warrior?
- Take your first step into a leadership role
- Training and development through the BGL Academy
- Learn from an experienced venue management team
- Opportunities to progress into Supervisor and management positions
- Work in a fast-paced, energetic and fun environment
- Recognition and reward for great performance
Our Commitment to Inclusion
We are committed to ensuring our recruitment process is accessible to everyone. Reasonable adjustments are available throughout the recruitment process; please speak with the hiring manager about any requirements.
Please note: The successful candidate will be required to complete an Enhanced DBS Check.
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Team Leader employer: Burhill Group Limited (BGL)
As a Weekend Senior Supervisor in our vibrant food and beverage team, you'll thrive in a supportive work culture that prioritises excellence and employee growth. We offer competitive benefits, ongoing training opportunities, and a dynamic environment where your contributions directly enhance guest experiences. Join us in a location known for its commitment to quality service and community engagement, making every shift both meaningful and rewarding.
Contact Details:
Burhill Group Limited (BGL) Recruitment Team
