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- Tasks: Lead a dynamic team to deliver unforgettable leisure experiences and maximise revenue.
- Company: Join Adventure Leisure, a top UK leisure operator with exciting brands like Mr Mulligans.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Must have people management experience and a passion for customer service.
- Other info: Great career progression in a vibrant, family-friendly atmosphere.
The predicted salary is between 11 - 16 £ per hour.
About Adventure Leisure: We are Adventure Leisure, a leading leisure operator across the UK with established brands such as Mr Mulligans, Bunkers, and Ninja Warrior. We are rapidly expanding and have ambitious plans to develop our current offering of crazy golf, electro darts, shuffleboards, pool, assault courses, and additional leisure. Our values are People, Pride, and Quality; our mission is to provide memorable experiences for our guests.
Role Overview: To support the General Manager with overall responsibility for the delivery and development of all aspects of the Adventure Leisure location and to ensure that customer expectations are consistently met or exceeded. To maximise revenue through the upselling of retail products and food & beverage offerings. To nurture, develop, and retain the Adventure Leisure team members.
Key Accountabilities:
- Strategic: Influence and positively manage the development of organisational culture, putting the team and their continued development at the forefront. Keep abreast of changes in the hospitality/leisure market and use this knowledge to identify opportunities.
- Operations: Maintain positive relationships with customers and team members through an active presence. Ability to open and close the location without supervision, completing all mandatory checklists. Continually review and develop standard operating procedures to enhance customer satisfaction while maximising revenue and profitability.
- People: Ensure all team members are performing to their optimum ability, recognising and rewarding high performance. Take an active role in recruitment and consistent induction of all staff members.
- Financial: Support management to achieve revenue and contribution targets. Implement and monitor all financial controls.
- Marketing: Ensure the location section of the BGL website is maintained and up to date.
- Customer Experience: Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.
Experience:
- 1 year’s People Management experience – Essential
- Experience working in a hands-on customer-facing role – Essential
- Key holder experience – Essential
- Health and safety experience (carrying out checks) – Essential
Skills:
- Excellent communication skills: Verbal, Written, and Listening.
- Prioritisation skills – the ability to plan work activities efficiently.
- Good delegation skills.
- Good Presentation Skills.
- Good Time management and organisation skills.
- Problem solving and decision-making skills.
- Strong Planning skills.
- Coaching and development skills.
Attributes:
- Organised and enthusiastic with a “can do” attitude and attention to detail.
- Good ability to manage change.
- Must be results driven.
Supervisor in Stevenage employer: Burhill Group Limited (BGL)
Contact Detail:
Burhill Group Limited (BGL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Stevenage
✨Tip Number 1
Get to know the company culture! Before your interview, check out Adventure Leisure's social media and website. Understanding their values of People, Pride, and Quality will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the key accountabilities of the Supervisor role, like people management and customer satisfaction.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. A good first impression can set the tone for the rest of your meeting, so show them you're ready to represent Adventure Leisure.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people management experience and any hands-on customer-facing roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with ours at Adventure Leisure. Show us your enthusiasm for creating memorable experiences for our guests!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out. This helps us see your potential right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Adventure Leisure family!
How to prepare for a job interview at Burhill Group Limited (BGL)
✨Know Your Adventure Leisure
Before the interview, dive deep into what Adventure Leisure is all about. Familiarise yourself with their brands like Mr Mulligans and Ninja Warrior. Understanding their mission to provide memorable experiences will help you align your answers with their values of People, Pride, and Quality.
✨Showcase Your People Skills
As a Supervisor, you'll be managing a team, so it's crucial to demonstrate your people management experience. Prepare examples of how you've nurtured and developed team members in the past. Highlight any specific instances where you recognised high performance or managed underperformers effectively.
✨Be Ready for Operational Questions
Expect questions about maintaining operational standards and customer satisfaction. Brush up on your knowledge of health and safety procedures, and be prepared to discuss how you would handle opening and closing the location without supervision. Show that you can think on your feet!
✨Demonstrate Financial Acumen
Since the role involves achieving revenue targets, be ready to discuss your experience with financial controls and KPIs. Think of examples where you've successfully contributed to revenue growth or implemented cost-saving measures. This will show that you're not just a people person but also business-savvy.
