At a Glance
- Tasks: Lead food and beverage operations, ensuring top-notch guest experiences and quality standards.
- Company: Join a vibrant team in the hospitality industry focused on excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Fast-paced role with plenty of opportunities to learn and advance your career.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in food and beverage service and strong team management skills.
The predicted salary is between 30000 - 40000 £ per year.
POSITION: Senior Food & Beverage Supervisor
RESPONSIBLE TO: Food & Beverage Manager/Assistant Food & Beverage Manager
Main Duties:
- Manages co-workers and activities of the food and beverage outlets, catering services, while maintaining excellence in quality standards and guest/member relations.
Responsibilities:
- Manages all food and beverage service outlets, which may include bar, restaurant, hot & cold display counter, catering department, kitchen, driving range, snack bar and refreshment buggy.
- Supports all Food & Beverage department co-workers, including some training.
- Ensures that co-workers meet all standards for performance, appearance and service provision.
- Ensures that company standards for service and quality are met.
- Ensures that all policies and procedures related to the operation of the Food & Beverage department are enforced and implemented appropriately, including sanitation, food preparation and storage, alcoholic beverage service, cash and credit card processing, and health and safety.
- Maintains effective inventory and shortage controls.
- Maintains knowledge of local competition and general industry trends.
- Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance.
- Effectively upsells other items on menu, i.e., appetizers, desserts, mixed drinks, wine, coffee, etc.
- Processes orders through the ESP/check order system and serves as appropriate.
- Checks orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out.
- Serves alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.
- Provides prompt service for all orders.
- Clears tables and bar as customers are finished and suggests further sales.
- Totals bill and accepts payments and processes through ESP system.
- Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean by mopping floor, vacuuming carpet, scrubbing sinks, wiping mirrors and counters thoroughly in a timely fashion.
- Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required.
- Completes opening and closing procedures as per shift.
- Complies with BGL personnel policies and procedures and health and safety procedures.
- To undertake any further duties as requested by the management.
Senior F&B Operations Lead: Guest Experience employer: Burhill Group Limited (BGL)
As a Senior F&B Operations Lead at our esteemed establishment, you will thrive in a dynamic and supportive work environment that prioritises excellence in guest experience and employee development. We offer comprehensive training programs, competitive benefits, and a culture that values teamwork and innovation, all set against the backdrop of a vibrant location that attracts both locals and visitors alike. Join us to be part of a team that not only serves exceptional food and beverages but also fosters personal and professional growth.
Contact Details:
Burhill Group Limited (BGL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior F&B Operations Lead: Guest Experience
✨Tip Number 1
Network like a pro! Reach out to folks in the food and beverage industry, especially those who work at places you admire. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience in managing food and beverage outlets, consider creating a portfolio or a presentation that highlights your achievements. This can really set you apart during interviews.
✨Tip Number 3
Be ready to demonstrate your knowledge of local competition and industry trends. During interviews, share insights on what makes a great guest experience and how you can contribute to that at their establishment.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can elevate our guest experience. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior F&B Operations Lead: Guest Experience
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for creating amazing guest experiences shine through. We want to see how you can bring that passion to our food and beverage operations!
Highlight Relevant Experience:Make sure to showcase any previous roles in food and beverage management or customer service. We love seeing how your past experiences align with the responsibilities of the Senior F&B Operations Lead position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Burhill Group Limited (BGL)
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the food and beverage industry. Brush up on current trends, local competition, and best practices in guest experience. This knowledge will show that you're not just interested in the role but are also passionate about the field.
✨Showcase Your Leadership Skills
As a Senior F&B Operations Lead, you'll be managing co-workers and ensuring high standards. Prepare examples of how you've successfully led teams in the past, handled conflicts, or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer Focus
Guest experience is key in this role. Be ready to discuss how you’ve gone above and beyond for customers in previous positions. Think of specific instances where your actions directly enhanced guest satisfaction or loyalty.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the standards of the food and beverage industry. This shows that you take the opportunity seriously and understand the importance of appearance in guest-facing roles.
