At a Glance
- Tasks: Deliver exceptional leisure experiences and ensure customer satisfaction at our Newcastle venue.
- Company: Adventure Leisure, a leading name in UK entertainment, focused on fun and inclusivity.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting career growth potential in a fast-evolving leisure industry.
- Why this job: Join a vibrant team and help create unforgettable moments for customers of all ages.
- Qualifications: 1 year of customer-facing experience and a passion for teamwork.
The predicted salary is between 20000 - 25000 £ per year.
ABOUT ADVENTURE LEISURE
Adventure Leisure isn’t just another leisure operator; we are a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we are redefining fun for people of all ages, backgrounds and abilities, creating experiences that genuinely bring everyone together. Guided by this Purpose, we focus on delivering exceptional experiences across all our venues. Our Values underpin everything we do: Fun, Ambition, Collaboration, and Trust.
We are growing fast, powered by bold plans and a shared passion for creating memorable, inclusive and accessible experiences. Join us for an exciting adventure at our Newcastle venue, where play, connection and competition come to life!
ROLE OVERVIEW
Step into a dynamic role where you’ll be at the heart of delivering an exceptional leisure experience! As a key member of the team at Adventure Leisure’s Newcastle venue, you'll work closely with the General Manager to elevate every aspect of the venue, from thrilling activities to seamless operations ensuring customer expectations are consistently exceeded. With a keen focus on revenue growth, you’ll unlock new opportunities through strategic upselling of retail products and an enticing food & beverage offering, making every visit an unforgettable experience for customers.
KEY ACCOUNTABILITIES
- Operations: Maintain positive and effective relationships with customers and colleagues. Assist with the care and maintenance of all assets, inventory, and resources of the location.
- Course Marshall: Ensure customers are adhering to the course rules and regulations. Ensure that slow play/progress is kept to a minimum. Reinforce Health & Safety notices as required.
- Kitchen: Contribute to the preparation of all food for casual and function dining. Ensure adequacy of supplies at the cooking stations. Prepare ingredients that should be frequently available. Review all bookings for catered activities. Adhere to and maintain all Health, Safety & Hygiene rules and regulations WITHOUT EXCEPTION. Advise the duty manager of any items/ingredients to be ordered in a timely manner.
- People: Ensure personal compliance within the BGL Academy is 100% at all times. Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.
- Financial: Implement and monitor all financial controls and ensure personal responsibility for all cash handling. Complete month end procedures for retail in line with BGL company stock taking procedures. Adhere and monitor compliance of purchasing policies and procedures. Ensure all BGL procedures and policies are adhered to.
- Customer Experience: Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.
KEY EXPERIENCE, SKILLS AND ATTRIBUTES
- Experience: 1 year’s experience working in a hands‑on customer facing role – Essential. Experience working as part of a large team – Essential. Experience working in Food and Beverage – Essential.
- Skills: Excellent communication skills: Verbal, Written and Listening. Prioritisation skills – the ability to plan work activities and to use time efficiently. Good Presentation Skills. Good Time management and organisation skills. Problem solving and decision-making skills (pragmatic). Strong Planning skills.
- Attributes: Organised and enthusiastic with a “can do” attitude and attention to detail. Good ability to manage change. Must be results driven.
EDUCATIONAL BACKGROUND AND QUALIFICATIONS
Good GCSE educational standard (desirable). The post holder will be required to complete an Enhanced DBS Check to carry out the role.
FOH Team Member in Newcastle upon Tyne employer: Burhill Group Limited (BGL)
Adventure Leisure is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to bring energy and creativity to their roles. Located in Newcastle, our venue offers unique opportunities for personal and professional growth, with a focus on collaboration and delivering unforgettable experiences. Join us to be part of a dynamic team that values fun, ambition, and trust, all while shaping the future of leisure entertainment in the region.
Contact Details:
Burhill Group Limited (BGL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, dive into Adventure Leisure's values and mission. Show us that you understand what makes our venues special and how you can contribute to creating unforgettable experiences.
✨Tip Number 2
Practice your people skills! As a FOH Team Member, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to deliver outstanding service.
✨Tip Number 3
Be prepared to showcase your enthusiasm! We love candidates who bring energy and a positive attitude. Think of examples from your past experiences where you've contributed to a fun and collaborative environment.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your relevant experience in customer service and food & beverage roles, and let us see your personality shine through!
We think you need these skills to ace FOH Team Member in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Fun:When writing your application, let your enthusiasm for creating memorable experiences shine through. We love candidates who can convey their excitement about working in a fun and dynamic environment like Adventure Leisure!
Highlight Teamwork Skills:Since collaboration is key at Adventure Leisure, make sure to mention any previous experience working in teams. Share examples of how you’ve contributed to a positive team atmosphere and helped achieve common goals.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the FOH Team Member role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our Newcastle venue!
How to prepare for a job interview at Burhill Group Limited (BGL)
✨Know the Company Inside Out
Before your interview, take some time to research Adventure Leisure. Understand their values, mission, and the unique experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a FOH Team Member, customer interaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to maintain positive relationships and how you handle challenging situations with grace.
✨Demonstrate Team Spirit
Adventure Leisure values collaboration, so be ready to discuss how you work within a team. Share specific instances where you contributed to a team goal or helped a colleague. This will illustrate your commitment to creating a fun and inclusive environment.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to manage change. Think about how you would handle slow play on the course or ensure health and safety compliance in the kitchen. Practising these scenarios can give you the confidence to tackle similar questions during the interview.
