At a Glance
- Tasks: Assist customers with food and drink orders while ensuring top-notch service.
- Company: Join the vibrant team at Wycombe Heights Golf Centre.
- Benefits: Enjoy a competitive salary and flexible working hours.
- Other info: Opportunity to grow and develop in a fun, dynamic environment.
- Why this job: Perfect for those who love hospitality and want to enhance their customer service skills.
- Qualifications: No prior experience needed, just a passion for great service!
The predicted salary is between 20000 - 25000 £ per year.
Responsible for set-up, maintenance and operation of the food and beverage department. To assist and serve our customers with the requested food and beverage orders, ensuring service excellence and maximizing each sale opportunity for the department and club.
RESPONSIBILITIES:
- Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance.
- Reviews daily bookings, functions sheets, table reservations etc.
- Greets customers utilising name where possible. Offers customers menu and informs specials and menu changes, makes suggestions and answers questions regarding food, beverages, and service.
- Effectively upsells other items on menu, e.g., appetizers, desserts, mixed drinks, wine, coffee, etc.
- Processes orders through the ESP/check order system and serves as appropriate.
- Checks orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out.
- Serves alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.
- Provides prompt service for all orders.
- Clears tables and bar as customers are finished and suggests further sales.
- Totals bill and accepts payments and processes through ESP system.
- Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean by mopping floor, vacuuming carpet, scrubbing sinks, wiping mirrors and counters thoroughly in a timely fashion.
- Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required.
- Completes opening and closing procedures as per shift.
- Assists in the training and development of new or less experienced co-workers.
- Complies with BGL personnel policies and procedures and health and safety procedures.
- Undertakes any further duties as requested by the management.
Food and Beverage Assistant employer: Burhill Group Limited (BGL)
At Wycombe Heights Golf Centre, we pride ourselves on fostering a vibrant and supportive work culture that values teamwork and customer service excellence. As a Food and Beverage Assistant, you will enjoy competitive pay, opportunities for personal growth through training, and the chance to work in a beautiful setting that enhances your experience in the hospitality industry. Join us to be part of a dedicated team that is committed to delivering exceptional service while enjoying the benefits of working in a dynamic and engaging environment.
Contact Details:
Burhill Group Limited (BGL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Get to know the venue! Before your interview, visit Wycombe Heights Golf Centre if you can. Familiarising yourself with the atmosphere and menu will help you stand out when discussing how you can contribute to their service excellence.
✨Tip Number 2
Practice your upselling skills! Think of creative ways to suggest additional items from the menu. This will show that you understand the role and are ready to maximise sales opportunities right from the start.
✨Tip Number 3
Be prepared to demonstrate your customer service skills. During the interview, share examples of how you've provided excellent service in the past. Remember, it's all about making customers feel valued and ensuring they have a great experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter and ready to dive into the food and beverage scene.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in the food and beverage industry.
Tailor Your Application:Make sure to tailor your application to the Food and Beverage Assistant role. Highlight any relevant experience you have, especially in customer service or food handling. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Burhill Group Limited (BGL)
✨Know the Menu Inside Out
Familiarise yourself with the menu and any specials before the interview. Being able to discuss the dishes, ingredients, and potential pairings shows your enthusiasm and readiness to upsell items effectively.
✨Practice Your Customer Service Skills
Think of scenarios where you might need to handle customer queries or complaints. Practising how to greet customers warmly and respond to their needs will demonstrate your commitment to service excellence during the interview.
✨Dress to Impress
Make sure you adhere to a smart dress code that reflects the professionalism expected in the food and beverage industry. A neat appearance can make a great first impression and shows you understand the importance of presentation.
✨Showcase Your Team Spirit
Be prepared to discuss your experience working in teams. Highlighting examples of how you've assisted colleagues or contributed to a positive work environment will resonate well with the interviewers, as teamwork is crucial in this role.
