At a Glance
- Tasks: Deliver exceptional leisure experiences and ensure customer satisfaction at our Newcastle venue.
- Company: Adventure Leisure, a leading name in UK entertainment, focused on fun and inclusivity.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting career growth potential in a fast-evolving leisure industry.
- Why this job: Join a vibrant team and help create unforgettable moments for customers of all ages.
- Qualifications: 1 year of customer-facing experience and a passion for teamwork and service.
The predicted salary is between 20000 - 25000 £ per year.
ABOUT ADVENTURE LEISURE
Adventure Leisure isn’t just another leisure operator; we are a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we are redefining fun for people of all ages, backgrounds and abilities, creating experiences that genuinely bring everyone together. Guided by this Purpose, we focus on delivering exceptional experiences across all our venues. Our Values underpin everything we do:
- Fun, bringing energy, contributing to the happiness of the team and delivering unforgettable moments of delight.
- Ambition, constantly looking to improve, taking the positives from every situation and being prepared to play even if we don’t always win.
- Collaboration, communicating openly and working inclusively across teams and functions.
- Trust, fostering safe environments, acting responsibly and believing in each other.
We are growing fast, powered by bold plans and a shared passion for creating memorable, inclusive and accessible experiences. From crazy golf and electro darts to shuffleboards and pool, we’re always evolving to make our spaces welcoming, exciting and inspiring for all, and we are only just getting started. Join us for an exciting adventure at our Newcastle venue, where play, connection and competition come to life!
ROLE OVERVIEW
Step into a dynamic role where you’ll be at the heart of delivering an exceptional leisure experience! As a key member of the team at Adventure Leisure’s Newcastle venue, you'll work closely with the General Manager to elevate every aspect of the venue, from thrilling activities to seamless operations ensuring customer expectations are consistently exceeded. With a keen focus on revenue growth, you’ll unlock new opportunities through strategic upselling of retail products and an enticing food & beverage offering, making every visit an unforgettable experience for customers. Beyond the day-to-day, you’ll play a vital role in shaping the long-term success of Adventure Leisure. Through unwavering determination and a commitment to excellence, you’ll help position Newcastle Mulligans as the premier family‑centric destination in the region.
KEY ACCOUNTABILITIES
- Operations - Maintain positive and effective relationships with customers and colleagues. Assist with the care and maintenance of all assets, inventory, and resources of the location.
- Course Marshall - Ensure customers are adhering to the course rules and regulations. Ensure that slow play/progress is kept to a minimum. Reinforce Health & Safety notices as required.
- Kitchen - Contribute to the preparation of all food for casual and function dining. Ensure adequacy of supplies at the cooking stations. Prepare ingredients that should be frequently available. Review all bookings for catered activities. Adhere to and maintain all Health, Safety & Hygiene rules and regulations WITHOUT EXCEPTION. Advise the duty manager of any items/ingredients to be ordered in a timely manner.
- People - Ensure personal compliance within the BGL Academy is 100% at all times. Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.
- Financial - Implement and monitor all financial controls and ensure personal responsibility for all cash handling. Complete month end procedures for retail in line with BGL company stock taking procedures. Adhere and monitor compliance of purchasing policies and procedures. Ensure all BGL procedures and policies are adhered to.
- Customer Experience - Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.
KEY EXPERIENCE, SKILLS AND ATTRIBUTES
- Experience - 1 year’s experience working in a hands‑on customer facing role – Essential. Experience working as part of a large team – Essential. Experience working in Food and Beverage – Essential.
- Skills - Excellent communication skills: Verbal, Written and Listening. Prioritisation skills – the ability to plan work activities and to use time efficiently. Good Presentation Skills. Good Time management and organisation skills. Problem solving and decision-making skills (pragmatic). Strong Planning skills.
- Attributes - Organised and enthusiastic with a “can do” attitude and attention to detail. Good ability to manage change. Must be results driven.
EDUCATIONAL BACKGROUND AND QUALIFICATIONS
Good GCSE educational standard (desirable). The post holder will be required to complete an Enhanced DBS Check to carry out the role.
FOH Team Member employer: Burhill Group Limited (BGL)
Adventure Leisure is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to bring energy and creativity to their roles. Located in Newcastle, our venue offers unique opportunities for personal and professional growth, with a focus on collaboration and trust among colleagues. Join us to be part of a dynamic team dedicated to delivering unforgettable experiences while enjoying the benefits of working in a fun and supportive environment.
Contact Details:
Burhill Group Limited (BGL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member
✨Tip Number 1
Get to know the company! Before your interview, dive into Adventure Leisure's values and mission. Show us that you understand what makes our venues special and how you can contribute to creating unforgettable experiences.
✨Tip Number 2
Practice your people skills! As a FOH Team Member, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to deliver top-notch service.
✨Tip Number 3
Be prepared to showcase your enthusiasm! We love candidates who bring energy and a positive attitude. Think of examples from your past experiences where you've contributed to a fun and collaborative environment.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for the role and highlights your relevant experience in customer service and food & beverage.
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and energy into your words. Remember, we’re all about creating memorable experiences, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application to the role of FOH Team Member. Highlight any relevant experience you have in customer service or food and beverage roles. We love seeing how your past experiences align with our values of fun, ambition, collaboration, and trust!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Adventure Leisure family right from the start!
How to prepare for a job interview at Burhill Group Limited (BGL)
✨Know the Company Inside Out
Before your interview, take some time to research Adventure Leisure. Understand their values, mission, and the unique experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a FOH Team Member, customer interaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to maintain positive relationships and how you handle challenging situations with a smile.
✨Demonstrate Team Spirit
Adventure Leisure thrives on collaboration. Be ready to discuss how you’ve worked successfully in teams before. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your enthusiasm for working together.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to manage change. Think about how you would handle slow play on the course or ensure health and safety compliance in the kitchen. Practising these scenarios can give you the confidence to shine during the interview.
