Sales Executive - Functions & Events in Dartford

Position: Sales Executive – Functions & Event Sales

Responsible to: Sales Manager & Group Sales Manager

Main Responsibilities:

• Collaborate with, and support colleagues to ensure the club achieves and exceeds its Functions & Events targets.
• Being self-sufficient on lead generation, through effective follow up calls, outreaching and any other means deemed necessary by the Manager.
• Support the Sales Manager in ensuring social media accounts are updated with engaging content to attract interest in our pages.
• Understand key competitors and monitor their activity and pricing structures.
• Conduct tours of the club, showcasing facilities.
• Respond to incoming telephone, email and walk-in enquiries.
• Convert enquiries into sales through effective follow-up and closing techniques.
• Ensuring that all sales procedures are being correctly implemented and used to generate new leads and convert enquiries to business.
• Prepare proposal and contracts ensuring that deposit and payments are received on time.
• Prepare weekly events sheets in accordance with bookings and liaise with operations team.
• Assist with marketing campaigns and follow up with telesales.
• Promote functions & events in accordance with marketing plan.
• Contribute to new sales initiatives and campaigns.
• Being fully conversant with the Club’s Health and Safety policy and emergency procedures for fire and accident, reporting any accidents in the prescribed manner.
• Take on any additional duties as requested by the Club Management team.

Daily tasks include:

• Handling telephone/email enquiries following the company standard by fulfilling the criteria set out on the Telephone Enquiry Assessment Forms.
• Touring prospective customers following the company standard by fulfilling the criteria set out on the Tour Assessment Forms.
• Responding to Web Enquiries within one hour by telephone where possible.
• Processing prospect information accurately onto the prospect system and following up all enquiries by setting actions on the prospect system accordingly.
• Processing new events onto the system accurately and correctly.
• Making a minimum of 20 outgoing quality contacts per day on the telephone.
• Generating new leads using social media and outreach activities.
• Contributing to the planner by putting ideas forward and carrying out activities on the planner set by the Sales Manager.
• To pursue opportunities for future business and seek marketing opportunities.

Key Skills & Experience:

• Proven experience in sales, ideally within an events and hospitality background.
• Strong communication, negotiation, and interpersonal skills.
• Target-driven with a proactive and self-motivated approach.
• Excellent organisational and time management abilities.
• Ability to build rapport quickly and deliver outstanding customer service.
• Familiarity with CRM systems and sales pipelines.

Additional Information: This Job Description has been prepared as a working document to identify the main areas of responsibility. It is not intended to be a definitive statement of duties nor specifically exclude any tasks which may reasonably be required to be undertaken.