At a Glance
- Tasks: Deliver exceptional leisure experiences and ensure customer satisfaction at Mulligans Cheltenham.
- Company: Adventure Leisure, a leading name in UK entertainment, focused on fun and inclusivity.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Be part of a fast-growing company with exciting career prospects.
- Why this job: Join a vibrant team and help create unforgettable moments for customers of all ages.
- Qualifications: Experience in customer service and food & beverage roles is essential.
The predicted salary is between 20000 - 25000 £ per year.
ABOUT ADVENTURE LEISURE
Adventure Leisure isn’t just another leisure operator; we are a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we are redefining fun for people of all ages, backgrounds and abilities, creating experiences that genuinely bring everyone together. Guided by this Purpose, we focus on delivering exceptional experiences across all our venues. Our Values underpin everything we do: Fun, bringing energy, contribute to the happiness of the team and deliver unforgettable moments of delight. Ambition, constantly looking to improve, taking the positives from every situation and being prepared to play even if we don’t always win. Collaboration, communicate openly and work inclusively across teams and functions. Trust, fostering safe environments, acting responsibly and believing in each other. We are growing fast, powered by bold plans and a shared passion for creating memorable, inclusive and accessible experiences.
ROLE OVERVIEW
Step into a dynamic role where you’ll be at the heart of delivering an exceptional leisure experience! As a key member of the team at Adventure Leisure’s Cheltenham venue, you'll work closely with the General Manager to elevate every aspect of the venue, from thrilling activities to seamless operations ensuring customer expectations are consistently exceeded. With a keen focus on revenue growth, you’ll unlock new opportunities through strategic upselling of retail products and an enticing food & beverage offering, making every visit an unforgettable experience for customers. Beyond the day-to-day, you’ll play a vital role in shaping the long-term success of Adventure Leisure. Through unwavering determination and a commitment to excellence, you’ll help position Cheltenham Mulligans as the premier family‑centric destination in the region.
KEY ACCOUNTABILITIES
- Operations: Maintain positive and effective relationships with customers and colleagues. Assist with the care and maintenance of all assets, inventory, and resources of the location.
- Course Marshall: Ensure customers are adhering to the course rules and regulations. Ensure that slow play/progress is kept to a minimum. Reinforce Health & Safety notices as required.
- Kitchen: Contribute to the preparation of all food for casual and function dining. Ensure adequacy of supplies at the cooking stations. Prepare ingredients that should be frequently available. Review all bookings for catered activities. Adhere to and maintain all Health, Safety & Hygiene rules and regulations WITHOUT EXCEPTION. Advise the duty manager of any items/ingredients to be ordered in a timely manner.
- People: Ensure personal compliance within the BGL Academy is 100% at all times. Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.
- Financial: Implement and monitor all financial controls and ensure personal responsibility for all cash handling. Complete month end procedures for retail in line with BGL company stock taking procedures. Adhere and monitor compliance of purchasing policies and procedures. Ensure all BGL procedures and policies are adhered to.
- Customer Experience: Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.
KEY EXPERIENCE, SKILLS AND ATTRIBUTES
- Experience: 1 years' experience working in a hands‑on customer facing role – Essential. Experience working as part of a large team – Essential. Experience working in Food and Beverage – Essential.
- Skills: Excellent communication skills: Verbal, Written and Listening. Prioritisation skills – the ability to plan work activities and to use time efficiently. Good Presentation Skills. Good Time management and organisation skills. Problem solving and decision‑making skills (pragmatic). Strong Planning skills.
- Attributes: Organised and enthusiastic with a "can do" attitude and attention to detail. Good ability to manage change. Must be results driven.
Mulligans Cheltenham - Team Member employer: Burhill Group Limited (BGL)
Adventure Leisure is an exceptional employer that prioritises creating a fun and inclusive environment for its team members at the Cheltenham venue. With a strong focus on employee growth, collaboration, and delivering unforgettable experiences, we offer a dynamic workplace where your contributions are valued and recognised. Join us to be part of a passionate team dedicated to redefining leisure and entertainment, while enjoying opportunities for personal development and a vibrant work culture.
Contact Details:
Burhill Group Limited (BGL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mulligans Cheltenham - Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Adventure Leisure's values and mission. Show us how you can embody fun, ambition, collaboration, and trust in your role. It’ll make you stand out as someone who truly gets what we’re about!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can contribute to creating unforgettable experiences at Mulligans Cheltenham. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, show your interest by asking about team dynamics or how we ensure customer satisfaction. This not only shows your enthusiasm but also helps you figure out if we're the right fit for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our adventure. We can’t wait to see how you can help us create amazing experiences together!
We think you need these skills to ace Mulligans Cheltenham - Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and energy into your words. Remember, we’re all about creating memorable experiences, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application to the role at Mulligans Cheltenham. Highlight any relevant experience in customer service or food and beverage, and connect your skills to our values like collaboration and trust. This shows us you understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Use bullet points if it helps, and make sure to proofread for any typos – we love attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Adventure Leisure and what we stand for!
How to prepare for a job interview at Burhill Group Limited (BGL)
✨Know the Company Inside Out
Before your interview, take some time to research Adventure Leisure and its brands like Mulligans. Understand their mission, values, and what makes them unique in the entertainment scene. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, be ready to share specific examples from your past roles where you went above and beyond for customers. Highlight your hands-on experience in customer-facing roles and how you contributed to creating memorable moments.
✨Demonstrate Team Spirit
Adventure Leisure values collaboration, so be prepared to discuss how you've worked effectively within a team. Share stories that illustrate your ability to communicate openly, support your colleagues, and contribute to a positive team environment. This will show that you're a great fit for their culture.
✨Prepare for Practical Scenarios
Expect some situational questions or role-play scenarios during the interview. Think about how you would handle various situations, such as managing slow play on the course or ensuring health and safety compliance in the kitchen. Practising these scenarios can help you feel more confident and ready to impress.
