F&B Assistant - Woking

MEASUREMENT OF SUCCESS: The Food & Beverage Assistant will be measured against key criteria:

• Operating profit (derived from F&B, events, functions)
• Annual measurement of staff engagement
• Customer loyalty measured by Net Promoter Score (NPS)
• Pass audits
• Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives

KEY RESPONSIBILITIES:

• Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service. Greets customers utilising names where possible. Offers customers the menu and informs them of specials and menu changes, making suggestions, and answering questions regarding food, beverages, and service.
• Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division.
• Ensure that Health and Safety procedures are complied with at all times.
• Ensure personal level of compliance within the BGL Academy is 100% at all times.
• Ensure all BGL procedures and policies are adhered to. Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance.
• Reviews daily bookings, functions sheets, table reservations etc. Effectively upsells other items on menu, e.g., appetisers, desserts, mixed drinks, wine, coffee, etc. Process orders through the ESP/check order system and serve as appropriate. Check orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out.
• Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order. Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner. Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required. Completes opening and closing procedures as per shift.
• Maintain a strong network with fellow Food & Beverage team members to support robust collaboration.

OUR VALUES: We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times
• Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
• Support each other in everything we do, recognised, and develop each individual's potential
• Take complete ownership of their own actions and have pride in what they do
• Deliver to our customer's consistent high levels of service, quality, and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources