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- Tasks: Assist customers in retail and golf, ensuring top-notch service and maximising sales.
- Company: Join a vibrant team at a leading golf retail establishment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with chances to develop your skills and career.
- Why this job: Be part of a community-focused team that values customer experience and teamwork.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
VISION OF THE ROLE: Responsible for set-up, maintenance and operation of the retail and golf department. To assist and serve our members/guests with the requested retail, reception and golf experience ensuring service excellence and maximises each sale opportunity for department and club.
MEASUREMENT OF SUCCESS: The Retail Assistant will be measured against key criteria:
- Operating profit (derived from retail income)
- Customer loyalty measured by Net Promoter Score (NPS)
- Retail audit
- Head Professional reviews, operational feedback, and personal objectives
RESPONSIBILITIES:
Operations
- Reviews daily bookings, tee times, lessons, societies and events.
- Greets customers using name where possible.
- Offers customers playing options and informs of daily offers and promotions.
- Answers questions relating to retail and golf issues.
- Processes all telephone enquiries, green fee and other payments in a professional manner.
- Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner.
- Offer assistance to customers on merchandise and facilities on offer.
- Complete daily tasks and duties in a timely fashion.
- Replenish shop stock and update promotions daily, ensure stock is secured out of hours.
- Maintain and well-presented retail area, with all items bar coded and security tagged.
- Maintain the highest level of security never leaving the retail area unattended.
- Completes opening and closing procedures as per shift.
- Assist in the training and development of new or less experienced colleagues.
- Ensure compliance with all BGL Health & Safety procedures.
People
- Ensure personal level of compliance within the BGL Academy is 100% at all times.
- Maintain a strong network with fellow BGL golf retail colleagues to support robust collaboration.
Financial
- Ensure all BGL procedures and policies are adhered to.
Customer Experience
- Ensure that all teams in golf retail consistently deliver outstanding service levels to achieve maximum customer satisfaction.
OUR VALUES: We expect all our staff to strive to:
- Maintain open and honest communication with our customers, both internal and external, at all times.
- Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.
- Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
- Support each other in everything we do, recognised, and develop each individual's potential.
- Take complete ownership of their own actions and have pride in what they do.
- Deliver to our customer's consistent high levels of service, quality, and value in everything we do.
- Look for alternatives to what we do seeking out and exploiting natural resources.
Retail Assistant - Harpenden employer: Burhill Golf & Leisure
Contact Detail:
Burhill Golf & Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Harpenden
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the club and its values. This way, you can show how you align with their mission and how you can contribute to their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing an excellent experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It reflects your respect for the role and the club, plus it gives a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant - Harpenden
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Retail Assistant role. Highlight your relevant experience in retail and customer service, and don’t forget to mention how you can contribute to our values and goals at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences where possible. This makes it easier for us to see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company right there!
How to prepare for a job interview at Burhill Golf & Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retail Assistant. Familiarise yourself with daily operations, customer service expectations, and how to maximise sales opportunities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share examples of how you've provided excellent customer experiences in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to service excellence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the retail department. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Dress the Part
First impressions matter, especially in retail. Dress smartly and appropriately for the interview, reflecting the professional image of the company. This shows that you take the opportunity seriously and understand the importance of presentation in a retail environment.