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- Tasks: Lead a dynamic team in a busy golf centre, ensuring top-notch service and customer satisfaction.
- Company: Join Wycombe Heights Golf Centre, a vibrant venue for golfers and visitors alike.
- Benefits: Enjoy a friendly work environment with opportunities for growth and development.
- Why this job: Be part of a fun team, enhance your leadership skills, and make memorable experiences for guests.
- Qualifications: Previous supervisory experience in a fast-paced setting is essential; flexibility for weekends is a must.
- Other info: Ideal for those who thrive in a lively atmosphere and love working with people.
The predicted salary is between 24000 - 36000 £ per year.
Wycombe Heights is a busy Golf Centre based in Loudwater near High Wycombe. The Bar and Restaurant is open to both golfers and visitors throughout the day, serving breakfast, lunch and dinner. We also have a large function room catering for up to 100 guests where we will regularly host weddings, functions and meetings.
We are looking for a confident and outgoing Food and Beverage Supervisor to join our friendly and growing team, working closely with the Food & Beverage Manager and other duty managers.
An individual with team leader or supervisory experience will be vital as you will be operating and managing the team across a multi-functioning F&B establishment (including banqueting and members’ bar/restaurant).
You will assist the Food and Beverage Manager by making recommendations for improvements as well as training and motivating team members to ensure operating standards are met.
You will need to have a flexible approach to work and exceed customer expectations by upholding and implementing high standards of service., * Take orders for food & beverage as appropriate
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Serve orders of food and beverage both promptly and as required
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Check customer satisfaction throughout the meal
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Clearing of tables and relaying
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Actively sell food and beverage using appropriate selling techniques
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Anticipate customer needs as appropriate
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Sell other services and facilities of the club as appropriate
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Complete tasks on the cleaning schedule ensuring the standards required are maintained
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Follow liquor control systems in place
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Ensure all food orders are posted correctly through the POS system,
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Bills are cashed off or signed for and payment is received on ESP
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Ensure customer feedback is forwarded to the manager on duty and negative feedback acted upon
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Report any maintenance defects as required
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Follow all standard checklists as required
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Inform supervisor on duty of any stock shortage
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Action customer requests as appropriate
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Act as a job buddy for new starters as requested
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Previous experience of operating a busy multi-function operation in a similar management position.
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Alcohol license training and up to date food safety certificates is advantageous but not essential
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The desire to exceed customer expectations
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Excellent communication and interpersonal skills
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Good eye for detail and exceptional planning and organisational skills
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Ability to multi task and work in a busy, fast paced environment.
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Confident and outgoing personality
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Have a flexible approach to work (weekend and evening work will be required)
Food and Beverage Supervisor - Wycombe Heights Golf Centre - High Wycombe, Buckinghamshire employer: Burhill Golf & Leisure
Contact Detail:
Burhill Golf & Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor - Wycombe Heights Golf Centre - High Wycombe, Buckinghamshire
✨Tip Number 1
Familiarize yourself with the specific offerings and services of Wycombe Heights Golf Centre. Understanding the menu, special events, and customer demographics will help you demonstrate your knowledge and enthusiasm during the interview.
✨Tip Number 2
Highlight your previous supervisory experience in a similar fast-paced environment. Be ready to share specific examples of how you've successfully led a team, managed customer expectations, and improved service standards.
✨Tip Number 3
Showcase your communication and interpersonal skills by preparing to discuss how you handle customer feedback and resolve conflicts. This is crucial for a role that involves direct interaction with guests and team members.
✨Tip Number 4
Demonstrate your flexibility and willingness to work weekends and evenings. Mention any past experiences where you adapted to changing schedules or took on additional responsibilities to meet operational needs.
We think you need these skills to ace Food and Beverage Supervisor - Wycombe Heights Golf Centre - High Wycombe, Buckinghamshire
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Food and Beverage Supervisor position. Understand the key responsibilities and required skills, such as team leadership, customer service, and operational management.
Tailor Your CV: Customize your CV to highlight relevant experience in food and beverage management. Emphasize any supervisory roles you've held and specific achievements that demonstrate your ability to exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention your flexible approach to work and how your previous experiences align with the needs of Wycombe Heights Golf Centre.
Highlight Customer Service Skills: In both your CV and cover letter, emphasize your excellent communication and interpersonal skills. Provide examples of how you've successfully managed customer feedback and improved service standards in past roles.
How to prepare for a job interview at Burhill Golf & Leisure
✨Show Your Customer Service Skills
Since the role involves exceeding customer expectations, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to anticipate customer needs and handle feedback effectively.
✨Demonstrate Leadership Experience
As a Food and Beverage Supervisor, you'll need to manage a team. Discuss your past supervisory or team leader experiences, focusing on how you motivated and trained team members to meet high standards.
✨Familiarize Yourself with the Venue
Research Wycombe Heights Golf Centre and understand its offerings, including the bar, restaurant, and function room services. This knowledge will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a busy environment. Think about how you would handle situations like a dissatisfied customer or a sudden staff shortage, and be ready to discuss your approach.
