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For Companies At a Glance
- Tasks: Deliver exceptional service in food and beverage operations, ensuring a warm welcome for all guests.
- Company: Join Burhill Golf Ltd, a premier family-centric golf and leisure destination.
- Benefits: Flexible full-time and part-time roles with opportunities for growth and development.
- Why this job: Be part of a dynamic team that creates memorable experiences for customers.
- Qualifications: No prior experience needed; just bring your passion for hospitality and teamwork.
- Other info: Enjoy a vibrant work environment with a focus on customer satisfaction and engagement.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Contributes to the delivery of all aspects of the Food & Beverage operation, events and functions. To maximise revenue through casual / ad-hoc sales. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, Food & Beverage Assistants will display determination and focus in supporting the Food and Beverage Manager to drive all elements of the Food & Beverage area to the highest level ensuring that Hoebridge is recognised as the premier family-centric golf and leisure destination of the surrounding area.
Measurement of Success
The Food & Beverage Assistant will be measured against key criteria:
- Operating profit (derived from F&B, events, functions)
- Annual measurement of staff engagement
- Customer loyalty measured by Net Promoter Score (NPS)
- Pass audits
- Food & Beverage Manager reviews
- General Manager reviews
- Operational feedback
- Personal objectives
Responsibilities
- Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service.
- Greets customers utilizing names where possible. Offers customers the menu and informs them of specials and menu changes, making suggestions, and answering questions regarding food, beverages, and service.
- Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division.
- Ensure that Health and Safety procedures are complied with at all times.
- Ensure personal level of compliance within the BGL Academy is 100% at all times.
- Ensure all BGL procedures and policies are adhered to. Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance.
- Reviews daily bookings, functions sheets, table reservations etc.
- Effectively upsells other items on menu, e.g., appetizers, desserts, mixed drinks, wine, coffee, etc.
- Process orders through the ESP/check order system and serve as appropriate.
- Check orders to ensure complete and correct order meets presentation and quality standards.
- Serves courses at appropriate time intervals. May package orders for take-out.
- Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilizing appropriate glass for order.
- Maintains and follows sanitation and cleaning procedures (e.g., glassware, equipment, storage areas, refrigerators); keeps bar and restaurant service area clean in a timely manner.
- Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required.
- Completes opening and closing procedures as per shift.
- Maintain a strong network with fellow Food & Beverage team members to support robust collaboration.
F&B Assistant Full time & Part time - Woking employer: Burhill Golf & Leisure
Contact Detail:
Burhill Golf & Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Assistant Full time & Part time - Woking
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Burhill Golf Ltd. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their family-centric environment.
✨Tip Number 2
Practice your upselling skills! Since the role involves suggesting menu items and specials, think about how you can highlight your ability to enhance customer experience through effective recommendations. Maybe even role-play with a friend to get comfortable!
✨Tip Number 3
Be ready to showcase your people skills! As a Food & Beverage Assistant, building relationships with guests is key. Prepare some examples of how you've provided excellent service or resolved issues in the past to demonstrate your customer engagement abilities.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are exactly the qualities we’re looking for in our Food & Beverage team.
We think you need these skills to ace F&B Assistant Full time & Part time - Woking
Some tips for your application 🫡
Show Your Passion for F&B: When writing your application, let your enthusiasm for food and beverage shine through! We want to see that you’re excited about contributing to our team and making every guest's experience memorable.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the F&B Assistant role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your ability to upsell and maintain high standards!
Be Personable and Professional: In your written application, strike a balance between being friendly and professional. We value positive relationships with our guests, so let your personality come through while keeping it polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Burhill Golf & Leisure
✨Know the Menu Inside Out
Familiarise yourself with the menu and any specials before the interview. Being able to discuss dishes, ingredients, and suggest pairings shows your enthusiasm and knowledge about the Food & Beverage operation.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure a positive experience for guests, as this role heavily relies on maintaining strong relationships with customers.
✨Demonstrate Team Spirit
Since collaboration is key in this role, think of instances where you've worked effectively within a team. Be ready to discuss how you support your colleagues and contribute to a positive work environment.
✨Understand Health and Safety Protocols
Brush up on health and safety regulations relevant to the food and beverage industry. Showing that you take these seriously will demonstrate your commitment to compliance and the well-being of both staff and customers.
