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- Tasks: Welcome and assist customers at the driving range while promoting food and beverage sales.
- Company: Redbourn Golf Club, an inclusive and welcoming environment for golfers of all levels.
- Benefits: Flexible hours, opportunity to work in a fun atmosphere, and gain customer service experience.
- Why this job: Join a vibrant team and enhance your communication skills while enjoying the sport of golf.
- Qualifications: Customer service experience and a passion for golf are essential.
- Other info: Dynamic role with opportunities for growth and learning in a seasonal environment.
The predicted salary is between 11 - 16 £ per hour.
It is the ambition for Redbourn Golf Club to be recognised as an open and inclusive club for all standards of golfers. The Range Host would be responsible for the checking in and welcoming of all range users, the introduction of the Trackman system to them and the upselling of food & beverage. The upkeep and cleanliness of the range is also the Range Host's responsibility during their shift. Flexibility is pivotal both in terms of cross department working and availability at busy times to meet both weekly and seasonal demands of the business.
The ideal candidate should have a background in both customer relations as well as sales. The role requires a high level of customer interaction, and the candidate needs to be approachable as well as a good communicator. This should be backed up by a good level of golfing knowledge.
This role incorporates the daily management of operations on the range, ensuring the highest level of service and standards is delivered to the customer as well as actively maximising food & beverage sales.
- To greet and welcome all customers onto the driving range.
- To manage the bay booking system and ensure bays are ready for those customers.
- To ensure that all range facilities are clean and presented to the highest possible level.
- To liaise with the Range & Course Manager to raise any issues or suggestions regarding the outfield.
- To work with the Golf Operations Manager to support any coaching activities.
- Maintain any marketing materials and ensure everything is presented well and in date.
- To promote the use of the Trackman facilities in full, including the App.
- Solicit & handle customer enquiries and issues and deal with to the best of their ability.
- Ensure all range users using the facilities in a safe and sensible manner.
- To undertake any further duties requested by management.
Due to the seasonality of golf and opening hours there is a requirement for flexibility. Typical shift pattern will be anywhere between 4 and 8 hours. Weekend work will be part of the schedule. Weekly rota is shared 1 week in advance.
This job description serves as an explanation of the main responsibilities for the golf services role across the Burhill Group; it is not to be viewed as a finite list of duties.
Driving Range Host - employer: Burhill Golf & Leisure
Contact Detail:
Burhill Golf & Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driving Range Host -
✨Tip Number 1
Get to know the club! Familiarise yourself with Redbourn Golf Club's values and services. When you walk in for an interview, show that you understand their ambition to be inclusive and welcoming. This will help you stand out as someone who truly fits the role.
✨Tip Number 2
Practice your customer interaction skills. Since this role is all about engaging with customers, think of scenarios where you can demonstrate your approachability and communication skills. Maybe even role-play with a friend to get comfortable!
✨Tip Number 3
Show off your sales skills! Be ready to discuss how you can upsell food and beverages effectively. Think of creative ways to promote the offerings at the range, and come prepared with ideas to share during your chat with the hiring team.
✨Tip Number 4
Flexibility is key! Be open about your availability and willingness to work weekends or busy times. Highlighting your adaptability will show that you're ready to meet the demands of the role and contribute positively to the team.
We think you need these skills to ace Driving Range Host -
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role that involves lots of customer interaction.
Highlight Relevant Experience: Make sure to emphasise any previous experience in customer relations and sales. We love seeing how your background aligns with the role of Driving Range Host. Share specific examples of how you've successfully engaged with customers or boosted sales in the past.
Demonstrate Your Golfing Knowledge: Since this role requires a good level of golfing knowledge, don’t forget to mention your experience with golf! Whether it’s playing, coaching, or just being a fan, showing your passion for the sport will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Redbourn Golf Club!
How to prepare for a job interview at Burhill Golf & Leisure
✨Know Your Golf
Brush up on your golfing knowledge before the interview. Familiarise yourself with the Trackman system and be ready to discuss how it enhances the customer experience. Showing that you understand the sport will impress the interviewers and demonstrate your passion for the role.
✨Customer Service is Key
Prepare examples of your previous customer service experiences. Think about times when you went above and beyond for a customer or handled a difficult situation. This will show that you have the right attitude and skills to create a welcoming environment at the driving range.
✨Flexibility Matters
Since the role requires flexibility, be ready to discuss your availability and willingness to work during busy times, including weekends. Highlight any past experiences where you adapted to changing schedules or took on additional responsibilities to meet business needs.
✨Upselling Skills
Practice your upselling techniques! Think of ways to promote food and beverage options effectively. You might even want to prepare a few phrases or strategies that could help you engage customers and encourage them to try something new while they enjoy their time at the range.