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- Tasks: Manage daily operations at Mr Mulligans, ensuring top-notch customer experiences.
- Company: Join Adventure Leisure, a leading UK leisure operator with exciting brands like Mr Mulligans.
- Benefits: Enjoy staff discounts, health support, personal development, and on-site parking.
- Why this job: Be part of a fun, family-centric environment while developing your leadership skills.
- Qualifications: Must have 2 years of people and venue management experience, plus customer-facing roles.
- Other info: We're expanding rapidly—this is your chance to grow with us!
The predicted salary is between 30000 - 42000 £ per year.
Assistant General Manager – Mulligans – Norwich, Norfolk LOCATION: Unit 4A, Riverside Leisure Park, Wherry Road, Norwich NR1 1EE Who are we? We are Adventure Leisure a leading leisure operator across the UK with the established brands Mr Mulligans, Bunkers and Ninja Warrior. We are rapidly expanding and have ambitious plans to develop our current offering of crazy golf, electro darts, shuffleboards, pool, assault courses and additional leisure. Our values are People Pride and Quality our mission is to provide memorable experiences for our guests. What will you do? You will be responsible for the day-to-day management of Mr Mulligans, Norwich. You will have responsibility for the delivery and development of all aspects of Mulligans and to ensure that customer expectations are consistently met or exceeded. Ensuring that revenue is maximised through the upselling of retail products and food & beverage offerings. You will be responsible for nurturing, developing and retaining the Mr Mulligans team members. And safeguarding the long-term success of the Adventure Leisure division for its stakeholders, the Assistant General Manager will display determination and focus in guiding all the elements of Mr Mulligans to the highest level ensuring that it is recognised as the premier family-centric leisure destination of the surrounding area. Experience you MUST have? 2 years’ People Management experience – Essential 2 years’ Venue Management experience – Essential Experience working in a hands-on customer facing role – Essential Key holder experience – Essential Health and safety experience (carrying out checks) – Essential 2 years’ Bar/Restaurant Management Experience – Preferred What you get? Staff discounts available for golf and leisure activities, food, and retail purchases Support with your health and wellbeing through our Employee Assistance Programme Personal development opportunities with access to our Learning Management System and content library On-site parking available Company pension Sick pay If you have read our advert and feel that you are the right fit, we are looking forward to hearing from you!
Assistant General Manager - Mulligans - Norwich, Norfolk employer: Burhill Golf & Leisure
Contact Detail:
Burhill Golf & Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Mulligans - Norwich, Norfolk
✨Tip Number 1
Familiarize yourself with the unique offerings of Mr Mulligans, such as crazy golf and electro darts. Understanding these activities will help you demonstrate your passion for the brand during the interview.
✨Tip Number 2
Highlight your people management skills by preparing examples of how you've successfully developed and retained team members in previous roles. This will show us that you can nurture our team effectively.
✨Tip Number 3
Research the local leisure market in Norwich to understand our competition and customer expectations. Being knowledgeable about the area will help you stand out as a candidate who is ready to maximize revenue and enhance customer experiences.
✨Tip Number 4
Prepare to discuss your experience with health and safety regulations, especially in a venue management context. Showing that you prioritize safety will align with our values and reassure us of your capability in this role.
We think you need these skills to ace Assistant General Manager - Mulligans - Norwich, Norfolk
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with Adventure Leisure's values: People, Pride, and Quality. Reflect these values in your application to show that you align with their mission of providing memorable experiences.
Highlight Relevant Experience: Make sure to emphasize your 2 years of people management and venue management experience. Provide specific examples of how you've successfully managed teams and enhanced customer experiences in previous roles.
Showcase Customer-Facing Skills: Since hands-on customer-facing experience is essential, include details about your previous roles where you directly interacted with customers. Highlight any achievements in improving customer satisfaction or upselling products.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'revenue maximization' and 'team development', to demonstrate your fit for the role.
How to prepare for a job interview at Burhill Golf & Leisure
✨Show Your People Management Skills
Since the role requires at least 2 years of people management experience, be ready to share specific examples of how you've successfully led a team. Highlight your approach to nurturing and developing team members, as this aligns with the company's values.
✨Demonstrate Venue Management Experience
Prepare to discuss your previous venue management roles. Focus on how you maximized revenue through upselling and ensuring customer satisfaction, as these are key responsibilities for the Assistant General Manager position.
✨Emphasize Customer-Facing Experience
The job requires hands-on customer-facing experience, so be sure to talk about your interactions with guests. Share stories that showcase your ability to exceed customer expectations and create memorable experiences.
✨Highlight Health and Safety Knowledge
Since health and safety checks are essential, be prepared to discuss your experience in this area. Mention any relevant certifications or training you've completed, and explain how you ensure a safe environment for both staff and customers.
