At a Glance
- Tasks: Lead visitor operations and enhance the experience at Burghley House.
- Company: Join a historic estate that welcomes 180,000 visitors annually.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: We encourage applications from diverse backgrounds and offer equal opportunities.
- Why this job: Make a lasting impact on one of Britain's finest heritage attractions.
- Qualifications: Proven leadership in visitor operations and a passion for heritage and innovation.
The predicted salary is between 60000 - 80000 £ per year.
Principally site-based at Burghley House (with potential for seasonal hybrid working).
Job Summary
Be part of the future of one of England's greatest heritage destinations.
Burghley House is one of the UK's most iconic Elizabethan estates, welcoming c180,000 visitors every year to its magnificent House, Gardens and Parkland.
We're looking for an inspiring, commercially minded Head of Visitor Operations to join our Senior Leadership Team and shape every aspect of the visitor experience.
This is a rare opportunity to lead the teams that bring Burghley to life - from Visitor Services and Learning & Education to Retail, Catering, Hospitality, Security and wider site operations.
This isn't a traditional estates or facilities role.
We're seeking a modern operational leader who understands today's audiences, can deliver exceptional customer experiences and knows how to balance heritage, education and commercial success.
Key Responsibilities
- Lead Burghley's visitor operations strategy and help shape the organisation's future.
- Champion outstanding visitor experiences, accessibility and public engagement.
- Drive innovation, operational excellence and continuous improvement.
- Inspire and develop high-performing teams across multiple visitor-facing departments.
- Use data and tech to deliver strong commercial performance while protecting Burghley's heritage and charitable purpose.
- Ensure the highest standards of safety, security and operational resilience.
Skills Required
You will be an experienced leader with a track record of managing complex visitor operations, leading change and inspiring people.
You'll combine strategic thinking with hands‑on operational expertise and be passionate about creating memorable experiences for diverse audiences.
We're particularly interested in candidates with experience in heritage, culture, tourism, leisure or other high‑volume visitor attractions, along with strong commercial awareness and exceptional leadership skills.
Why Burghley?
This is an opportunity to make a lasting impact at one of Britain's finest heritage attractions.
You'll work alongside a passionate team, influencing the future direction of the estate and helping ensure Burghley continues to delight and inspire generations of visitors.
If you're an ambitious, collaborative leader with a passion for visitor experience, heritage and innovation, we'd love to hear from you.
We welcome applications from individuals of underrepresented and disadvantaged backgrounds. Burghley is an Equal Opportunity Employer.
Head of Visitor Operations - Full-time employer: Burghley House Preservation Trust Limited
The Burghley Estate offers a unique and enriching work environment in the heart of Stamford, Lincolnshire, where employees can thrive within a diverse business that encompasses property management, hospitality, and events. With a strong emphasis on employee growth, the Estate provides opportunities for professional development, alongside a supportive work culture that values teamwork and innovation. Enjoy competitive benefits, including generous annual leave, discounts at various estate venues, and a commitment to inclusivity, making it an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Burghley House Preservation Trust Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Visitor Operations - Full-time
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burghley House Preservation Trust Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burghley House Preservation Trust Limited
Don't be shy about reaching out to Burghley House Preservation Trust Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Visitor Operations - Full-time
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burghley House Preservation Trust Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burghley House Preservation Trust Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
