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- Tasks: Manage key client relationships and drive exceptional client experiences.
- Company: Burges Salmon, a leading firm prioritising client success.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to shape best practices and drive continuous improvement.
- Why this job: Influence client strategies and enhance relationships in a dynamic role.
- Qualifications: Experience in client management and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Do you believe exceptional client experience is fundamental to long-term success? At Burges Salmon, it is. Our clients trust us with their most complex and valuable work, and we believe how we work with them matters just as much as what we deliver. That's why Client Experience is at the heart of our Markets strategy.
We're looking for a Senior Client Programmes Manager to join our Client Programmes team, a role with real influence across the firm and a clear remit to manage clients and embed best-practice client programmes that drive stronger relationships, profitable growth and continuous improvement. Working closely with the Head of Client Programmes, you'll play a key role in delivering three critical firm-wide client development work streams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).
You’ll work with clients, Partners, lawyers and business services colleagues across the firm to understand client needs, manage a portfolio of key clients, and embed practical frameworks that make excellent client experience part of day‑to‑day business, not a bolt‑on. This is a client‑facing, delivery‑focused role with scope to influence how we work, challenge existing approaches, and help teams continuously improve the experience we offer our clients.
What you’ll be doing
- Key Account Management
- Manage the day-to-day delivery of the firm’s Key Account Programme.
- Manage a portfolio of key clients and relationships.
- Develop and deliver strategic client development plans with Client Partners and their teams.
- Run regular, output-focused client team meetings to identify opportunities and plan activity.
- Help develop and embed a KAM toolkit to support consistent account management.
Senior Client Programmes Manager employer: Burges Salmon
Contact Detail:
Burges Salmon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Programmes Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client experience philosophy and think about how your skills can enhance that. We want you to show them you’re not just a fit for the role, but for their team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your experience in client management and how you can drive improvements in client programmes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Senior Client Programmes Manager role!
We think you need these skills to ace Senior Client Programmes Manager
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, make sure to highlight your belief in the importance of exceptional client experience. We want to see how you’ve made a difference in previous roles and how you can bring that passion to our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Senior Client Programmes Manager role. We love seeing candidates who take the extra step.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your sentences concise. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Burges Salmon
✨Know Your Client Experience
Make sure you understand what exceptional client experience means to the firm. Research Burges Salmon's approach to client relationships and be ready to discuss how you can contribute to their vision. Bring examples from your past roles where you've successfully enhanced client experiences.
✨Showcase Your Strategic Thinking
Prepare to talk about your experience with Key Account Management and how you've developed strategic plans in previous roles. Think of specific instances where your strategies led to improved client relationships or business growth, and be ready to share these stories.
✨Emphasise Collaboration Skills
This role involves working closely with various teams, so highlight your ability to collaborate effectively. Be prepared to discuss how you've worked with different stakeholders in the past to achieve common goals, especially in client-facing situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the firm's current client programmes or how they measure client satisfaction. This shows your genuine interest in the role and helps you gauge if the company aligns with your values.