At a Glance
- Tasks: Drive client development and enhance client experience through strategic initiatives.
- Company: Join Burges Salmon, a top-rated law firm known for innovation and collaboration.
- Benefits: Enjoy flexible working, wellbeing support, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact on client relationships and shape the future of client experience.
- Qualifications: Experience in client management and strong relationship-building skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
Reference: 1487We are looking for a Client Programme Manager, based in either our Bristol or Edinburgh office, to support the firm's Markets strategy by driving forward three key strategic client development workstreams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).
Client Experience (CX) is a strategic priority for the firm, and this role will be central to embedding best practice and delivering an integrated, consistent approach across the business.
Reporting to the Head of Client Programmes, you will influence senior stakeholders and lead initiatives that strengthen client relationships and deliver profitable growth.
As our Client Programme Manager, you will be responsible for: Key Account Management (KAM)Implement and manage the firm's Key Account Programme, working closely with the Head of Client Programmes and external consultancy partners.
Develop and embed a structured, best-practice approach to client analysis, account planning, and internal engagement.
Create and deliver strategic client development plans in collaboration with Client Partners and their teams.
Facilitate regular client team meetings to share insights, identify cross-selling opportunities, and plan development activities.
Design and implement a KAM toolkit and monitor KPIs, reporting progress and evolving CRM systems to share insights and best practice.
Client Feedback & Listening Programme Drive the collection and use of client feedback to enhance the firm's CX programme.
Work with external insight providers to embed new technologies and improve reporting formats.
Ensure feedback drives continuous improvement across sectors and departments.
Client Experience (CX)Develop and deliver a prioritised plan to improve client experience across the lifecycle.
Collaborate with the Head of Pursuits to create robust onboarding processes for strategic appointments.
Embed best practice approaches into BAU client management.
What We're Looking For Proven experience in implementing and driving client programme plans, ideally within a professional services environment.
Strong relationship management, influencing, and facilitation skills to engage senior stakeholders.
A track record in client management/business development is desirable.
Self-assured, credible, and able to challenge constructively.
Highly organised, proactive, and resilient, with excellent time management skills.
Ability to thrive under pressure in a fast-paced environment with changing priorities.
Join us and help shape the future of client experience at Burges Salmon, where your ideas, initiative, and influence will make a real difference.
Why Burges Salmon?We're a firm that values innovation, collaboration, and continuous improvement.
You'll be supported to grow your skills, contribute your ideas, and make a real impact.
With a strong commitment to wellbeing, flexible working and a culture that celebrates individuality, Burges Salmon is a place where you can thrive.
We're proud to be named Roll On Friday's ‘Best Law Firm to Work At' for five years running.
We're also Platinum-accredited by Investors in People for our commitment to developing our people.
We welcome applications from all backgrounds and identities.
As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria.
We're happy to discuss flexible working options for this role.
Interested in applying or want to learn more?The full job description is linked below.
If you have any questions about the role or the recruitment process, please don't hesitate to get in touch with Katarina Athanasakos at Katarina.
- Athanasakos@burges-salmon. com
- Category: Business professional
- Team: Client
- Programmes
- Terms: Permanent
Client Programme Manager in Edinburgh employer: Burges Salmon
Burges Salmon is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to lead high-impact projects and contribute to the strategic direction of the firm. With a strong focus on professional development, you will have ample opportunities for growth and advancement within a supportive environment that values efficiency and client experience. Located in a vibrant city, the firm offers a hybrid working model that promotes work-life balance while engaging in meaningful legal work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Programme Manager in Edinburgh
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Programme Manager role at Burges Salmon!
We think you need these skills to ace Client Programme Manager in Edinburgh
Some tips for your application 🫡
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Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Burges Salmon
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Burges Salmon. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
