At a Glance
- Tasks: Lead the development of our CRM platform and drive firm-wide adoption.
- Company: Join Burges Salmon, a top-rated law firm known for collaboration and innovation.
- Benefits: Enjoy flexible working, competitive rewards, and a supportive environment.
- Other info: Be part of a recognised workplace with excellent career growth opportunities.
- Why this job: Make a real impact on client relationships and shape our CRM strategy.
- Qualifications: Proven CRM management experience and strong technical skills required.
The predicted salary is between 44817 - 54777 £ per year.
Reference: 1504At Burges Salmon, we're investing in the future of how we use client and relationship data.
We're looking for an experienced CRM Manager to join us on a permanent basis and lead the continued development of Inter Action, our firm-wide CRM platform, helping colleagues across the firm make smarter, insight-led decisions and build stronger client relationships.
This is a highly visible role sitting at the centre of our strategic CRM programme and forms an integral part of our wider Digital Enablement strategy.
Working collaboratively with Marketing, Business Development, IT, Data teams and senior stakeholders, you'll help shape how CRM supports the firm's growth, client engagement and commercial strategy.
Through a combination of technical expertise, stakeholder engagement and change leadership, you'll play a key role in embedding a culture where data is trusted, accessible and used to drive meaningful business outcomes.
What you'll be doing Lead the optimisation and ongoing development of Inter Action, our CRM platform.
Drive firm-wide CRM adoption through training, support and engagement.
Partner with Marketing, IT and Data teams to improve insight, reporting and automation.
Develop dashboards and data-driven solutions that support business decisions.
Explore emerging technologies, including AI, to enhance CRM capability.
Influence senior stakeholders and help embed best practice across the firm.
What we're looking for Proven CRM management experience within a professional services environment.
Experience of Inter Action is highly desirable Strong technical expertise in CRM configuration, optimisation and reporting.
Experience driving adoption and change across diverse stakeholder groups.
Ability to turn data into actionable insights and recommendations.
Excellent communication and stakeholder management skills.
A proactive and collaborative approach, with the ability to influence at all levels.
Why join us?This is an opportunity to take on a visible and influential role within a firm that values Collaboration, Ambition and Quality.
Working closely with colleagues across the business, you'll help drive meaningful change, shape the future of our CRM strategy and play a key role in how data supports both our clients and the firm's continued success.
Alongside challenging and rewarding work, you'll be part of a supportive environment where your ideas are valued, your expertise is trusted and your contribution will have a genuine firm-wide impact.
You'll also join a workplace recognised for excellence, flexibility and responsible business practices, including: Roll On Friday's 'Best Law Firm to Work At' – five years running'Law Firm of the Year' at the Legal Business Awards 2025'Sustainable Business of the Year' at the Bristol Legal Awards 2025Investors in People Platinum accreditation A full overview of our benefits and rewards can be found in the Working at Burges Salmon section of our careers website.
If you are interested, please make a formal application via our careers site, or please reach out to Katarina Athanasakos (Katarina. athanasakos@burges-salmon. com) if you have any questions.
- INDBSCategory: Business professional
- Team: Business
- Development
- Terms: Permanent
CRM Manager employer: Burges Salmon
Join a leading corporate tax team in a dynamic and inclusive environment that values both professional excellence and personal well-being. With a strong commitment to employee growth, our hybrid working model offers flexibility, allowing you to balance your career with your lifestyle. Located in vibrant Bristol or London, you'll have the chance to work on high-profile projects while being part of a diverse community that champions creativity and collaboration.
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We think this is how you could land CRM Manager
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We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Burges Salmon, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Burges Salmon
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Burges Salmon’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
