Reference: 1487We are looking for a Client Programme Manager, based in either our Bristol or Edinburgh office, to support the firm's Markets strategy by driving forward three key strategic client development workstreams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).Reporting to the Head of Client Programmes, you will influence senior stakeholders and lead initiatives that strengthen client relationships and deliver profitable growth.As our Client Programme Manager, you will be responsible for:Key Account Management (KAM)Implement and manage the firm's Key Account Programme, working closely with the Head of Client Programmes and external consultancy partners.Develop and embed a structured, best-practice approach to client analysis, account planning, and internal engagement.Create and deliver strategic client development plans in collaboration with Client Partners and their teams.Design and implement a KAM toolkit and monitor KPIs, reporting progress and evolving CRM systems to share insights and best practice.Client Feedback & Listening ProgrammeDrive the collection and use of client feedback to enhance the firm's CX programme.Embed best practice approaches into BAU client management.Strong relationship management, influencing, and facilitation skills to engage senior stakeholders.A track record in client management/business development is desirable.Highly organised, proactive, and resilient, with excellent time management skills.Join us and help shape the future of client experience at Burges Salmon, where your ideas, initiative, and influence will make a real difference.We're a firm that values innovation, collaboration, and continuous improvement. With a strong commitment to wellbeing, flexible working and a culture that celebrates individuality, Burges Salmon is a place where you can thrive.As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria. We're happy to discuss flexible working options for this role.Permanent
Programme Engagement Manager in Bristol employer: Burges Salmon
Burges Salmon is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to lead high-impact projects and contribute to the strategic direction of the firm. With a strong focus on professional development, you will have ample opportunities for growth and advancement within a supportive environment that values efficiency and client experience. Located in a vibrant city, the firm offers a hybrid working model that promotes work-life balance while engaging in meaningful legal work.
