Client Programme Manager
Based in either our Bristol or Edinburgh office, you will support the firm's Markets strategy by driving forward three key strategic client development workstreams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).
Key Account Management (KAM)
- Implement and manage the firm's Key Account Programme, working closely with the Head of Client Programmes and external consultancy partners.
- Develop and embed a structured, best‑practice approach to client analysis, account planning, and internal engagement.
- Create and deliver strategic client development plans in collaboration with Client Partners and their teams.
- Facilitate regular client team meetings to share insights, identify cross‑selling opportunities, and plan development activities.
- Design and implement a KAM toolkit and monitor KPIs, reporting progress and evolving CRM systems to share insights and best practice.
Client Feedback & Listening Programme
- Drive the collection and use of client feedback to enhance the firm's CX programme.
- Work with external insight providers to embed new technologies and improve reporting formats.
- Ensure feedback drives continuous improvement across sectors and departments.
Client Experience (CX)
- Develop and deliver a prioritised plan to improve client experience across the lifecycle.
- Collaborate with the Head of Pursuits to create robust onboarding processes for strategic appointments.
- Embed best practice approaches into BAU client management.
What We're Looking For
- Proven experience in implementing and driving client programme plans, ideally within a professional services environment.
- Strong relationship management, influencing, and facilitation skills to engage senior stakeholders.
- A track record in client management/business development is desirable.
- Self‑assured, credible, and able to challenge constructively.
- Highly organised, proactive, and resilient, with excellent time management skills.
- Ability to thrive under pressure in a fast‑paced environment with changing priorities.
Benefits
We'll support you to grow your skills, contribute your ideas, and make a real impact. Our commitment to wellbeing, flexible working and a culture that celebrates individuality allows you to thrive.
We welcome applications from all backgrounds and identities. As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria.
Client Programme Manager in Bristol employer: Burges Salmon
Burges Salmon is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to lead high-impact projects and contribute to the strategic direction of the firm. With a strong focus on professional development, you will have ample opportunities for growth and advancement within a supportive environment that values efficiency and client experience. Located in a vibrant city, the firm offers a hybrid working model that promotes work-life balance while engaging in meaningful legal work.
