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- Tasks: Provide first-line IT support and troubleshoot hardware and software issues.
- Company: Join Burges Salmon, a top-rated law firm known for its supportive culture.
- Benefits: Enjoy flexible working, competitive rewards, and a commitment to professional growth.
- Other info: Recognised for excellence and inclusivity, with great career advancement opportunities.
- Why this job: Be the go-to tech hero in a dynamic team while enhancing your skills.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and Windows.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a personable and customer-focused On-site IT Triage Technician to join our London office on a permanent basis. You will be joining a supportive and dynamic team, where you can develop your technology skillset. You can be a part of Burges Salmon's Technology Service Desk as the first point of contact for IT support across the firm. You will provide first‑line support for applications and hardware, logging, diagnosing and resolving incidents while delivering excellent customer service.
This is a great opportunity for someone who is highly organised, proactive and customer‑focused, with strong troubleshooting skills and a desire to learn.
What You’ll Do- Provide first‑line support for IT applications and hardware.
- Diagnose, resolve or escalate incidents and service requests.
- Install, configure and maintain hardware and software, including new device builds.
- Complete user administration tasks and mobile device management via Microsoft Intune.
- Support desk moves, set‑ups and organisational changes.
- Communicate clearly with users by phone, MS Teams, email, in person, and remotely.
- Maintain accurate logging and follow call management and escalation procedures.
- Experience providing first‑line IT support.
- Working knowledge of Microsoft 365, Windows, Active Directory, MS Exchange and SCCM.
- Strong troubleshooting, organisation and customer service skills.
- A proactive, team‑focused approach and high attention to detail.
- A genuine desire to learn and deliver excellent service.
You will join a workplace recognised for excellence, flexibility and responsible business practices, including:
- RollOnFriday's ‘Best Law Firm to Work At’ – five years running
- ‘Law Firm of the Year’ at the Legal Business Awards 2025
- ‘Sustainable Business of the Year’ at the Bristol Legal Awards 2025
- Investors in People Platinum accreditation
A full overview of all the benefits and rewards of working at Burges Salmon can be found on the 'Working at Burges Salmon' section of our careers page.
We welcome applications from all backgrounds and identities. As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria.
Interested in applying? If you would like to learn more about the role or the recruitment process or require any reasonable adjustments, please contact: Katarina Athanasakos, Resourcing Specialist.
On-site IT Triage Technician in London employer: Burges Salmon LLP
Contact Detail:
Burges Salmon LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site IT Triage Technician in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Burges Salmon's website and social media. Understanding their values and work environment will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing first-line IT support, brush up on common issues related to Microsoft 365 and Windows. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've helped users in the past. Highlighting your proactive approach and ability to communicate clearly will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace On-site IT Triage Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing first-line IT support and showcases your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant tech you've worked with!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and your eagerness to learn. We love seeing personality, so feel free to share why you’re excited about joining our team at Burges Salmon.
Showcase Your Communication Skills: Since you'll be the first point of contact for IT support, it's crucial to demonstrate your communication skills. Whether it’s in your CV or cover letter, highlight experiences where you’ve effectively communicated with users, both in person and remotely.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our fantastic workplace culture!
How to prepare for a job interview at Burges Salmon LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, Active Directory, and SCCM. Being able to discuss these technologies confidently will show that you're prepared and capable of providing first-line support.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your proactive approach.
✨Practice Troubleshooting Scenarios
Prepare for potential troubleshooting questions by practising common IT issues and how you would resolve them. This will not only help you think on your feet but also showcase your strong problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.