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- Tasks: Lead client programmes and enhance client experience across the firm.
- Company: Join Burges Salmon, a firm that values exceptional client relationships.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to influence change and develop others in a dynamic setting.
- Why this job: Make a real impact on client relationships and drive continuous improvement.
- Qualifications: Experience in client programme management and strong relationship-building skills.
The predicted salary is between 60000 - 75000 £ per year.
Do you believe exceptional client experience is fundamental to long‑term success? At Burges Salmon, we believe the way we work with clients matters just as much as what we deliver, and that client experience is at the heart of our Markets strategy. We’re looking for a Senior Client Programmes Manager to join our Client Programmes team. This role has real influence across the firm and is responsible for managing clients and embedding best‑practice client programmes that drive stronger relationships, profitable growth, and continuous improvement.
Working closely with the Head of Client Programmes, you’ll play a key role in delivering three critical firm‑wide client development work streams: Key Account Management (KAM), Client Feedback, and Client Experience (CX). You’ll work with clients, Partners, lawyers and business services colleagues across the firm to understand client needs, manage a portfolio of key clients, and embed practical frameworks that make excellent client experience part of day‑to‑day business, not a bolt‑on. This is a client‑facing, delivery‑focused role with scope to influence how we work, challenge existing approaches, and help teams continuously improve the experience we offer our clients.
- Key Account Management
- Manage the day‑to‑day delivery of the firm's Key Account Programme.
- Manage a portfolio of key clients and relationships.
- Develop and deliver strategic client development plans with Client Partners and their teams.
- Run regular, output‑focused client team meetings to identify opportunities and plan activity.
- Help develop and embed a KAM toolkit to support consistent account management.
- Client Feedback & Client Experience
- Support the ongoing delivery and improvement of the firm's Client Listening and Client Experience programmes.
- Increase the quality and quantity of client feedback collected.
- Ensure feedback is translated into clear actions that drive CX improvement.
- Develop reporting that highlights key themes and supports continuous improvement.
- Help deliver a prioritised Client Experience action plan across the client journey.
- Collaboration & Development
- Work closely with lawyers and colleagues across Marketing and wider Business Services.
- Support CX projects alongside project management colleagues.
- Embed best practice across the full client lifecycle so it becomes business as usual.
- Contribute to developing others through collaboration, coaching and knowledge‑sharing.
What We're Looking For
- Proven experience of leading and delivering client programmes end‑to‑end, ideally within a professional services environment.
- Excellent relationship management, influencing, communication and facilitation skills, with the confidence to engage with and challenge senior stakeholders constructively.
- Demonstrable ability to translate insight into action, managing complex processes and embedding change.
- A collaborative, resilient and proactive approach, with strong organisational and prioritisation skills.
- A genuine commitment to learning, continuous improvement and developing others.
Senior Client Programmes Manager in Edinburgh employer: Burges Salmon LLP
Contact Detail:
Burges Salmon LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Programmes Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Client Programmes Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client programmes and think about how you can contribute to enhancing their client experience. Bring your ideas to the table; they’ll love your proactive approach!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you’ve successfully managed client relationships or improved client feedback processes. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are committed to exceptional client experiences, just like you!
We think you need these skills to ace Senior Client Programmes Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Programmes Manager role. Highlight your experience in client programmes and how it aligns with Burges Salmon's focus on exceptional client experience.
Showcase Your Skills: Use specific examples to demonstrate your relationship management and influencing skills. We want to see how you've successfully engaged with senior stakeholders and driven client feedback initiatives in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your ideas, making it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application is reviewed promptly and you’re considered for this exciting opportunity!
How to prepare for a job interview at Burges Salmon LLP
✨Know Your Client Programmes
Before the interview, dive deep into understanding client programmes and their importance in professional services. Familiarise yourself with Key Account Management, Client Feedback, and Client Experience frameworks. This will help you speak confidently about how you can contribute to Burges Salmon's goals.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your relationship management and influencing skills. Think of specific instances where you've successfully engaged with senior stakeholders or improved client relationships. This will demonstrate your ability to manage a portfolio of key clients effectively.
✨Emphasise Continuous Improvement
Burges Salmon values continuous improvement, so be ready to discuss how you've implemented changes based on client feedback in previous roles. Share concrete examples of how you've translated insights into actionable plans that enhanced client experience.
✨Be Collaborative and Proactive
Highlight your collaborative approach by discussing past experiences where you've worked closely with cross-functional teams. Show that you're not just a lone wolf but someone who thrives in a team environment and is eager to support others in achieving common goals.