At a Glance
- Tasks: Drive client development initiatives and enhance client experience across the firm.
- Company: Dynamic professional services firm with a focus on client relationships.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace with a commitment to equal opportunities and accessible recruitment.
- Why this job: Make a real impact on client relationships and drive strategic growth.
- Qualifications: Experience in client programme management and strong relationship-building skills.
The predicted salary is between 50000 - 60000 £ per year.
Based in either the Bristol or Edinburgh office, supporting the firm's Markets strategy by driving forward three key strategic client development workstreams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).
Client Experience (CX) is a strategic priority for the firm, and this role will be central to embedding best practice and delivering an integrated, consistent approach across the business. Reporting to the Head of Client Programmes, you will influence senior stakeholders and lead initiatives that strengthen client relationships and deliver profitable growth.
Key Responsibilities- Implement and manage the firm's Key Account Programme, working closely with the Head of Client Programmes and external consultancy partners.
- Develop and embed a structured, best‑practice approach to client analysis, account planning, and internal engagement.
- Create and deliver strategic client development plans in collaboration with Client Partners and their teams.
- Facilitate regular client team meetings to share insights, identify cross‑selling opportunities, and plan development activities.
- Design and implement a KAM toolkit and monitor KPIs, reporting progress and evolving CRM systems to share insights and best practice.
- Drive the collection and use of client feedback to enhance the firm's CX programme.
- Work with external insight providers to embed new technologies and improve reporting formats.
- Ensure feedback drives continuous improvement across sectors and departments.
- Develop and deliver a prioritised plan to improve client experience across the lifecycle.
- Collaborate with the Head of Pursuits to create robust onboarding processes for strategic appointments.
- Embed best practice approaches into BAU client management.
- Proven experience in implementing and driving client programme plans, ideally within a professional services environment.
- Strong relationship management, influencing, and facilitation skills to engage senior stakeholders.
- A track record in client management/business development is desirable.
- Self‑assured, credible, and able to challenge constructively.
- Highly organised, proactive, and resilient, with excellent time management skills.
- Ability to thrive under pressure in a fast‑paced environment with changing priorities.
We welcome applications from all backgrounds and identities. As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria. We also offer flexible working options for this role.
Client Programme Manager employer: Burges Salmon LLP
As a Client Programme Manager at our Bristol or Edinburgh office, you will join a dynamic and inclusive work culture that prioritises client experience and professional growth. We offer flexible working options, a commitment to diversity, and opportunities for continuous improvement, ensuring that you can thrive in your role while making a meaningful impact on client relationships and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Programme Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the companies you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want you to shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Programme Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client programme management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. Whether it's relationship management or driving client feedback, we want to see how you’ve made an impact.
Be Authentic:Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for client experience and how it aligns with our firm's goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Burges Salmon LLP
✨Know Your Client Programme Inside Out
Before the interview, make sure you thoroughly understand the firm's Key Account Management and Client Experience strategies. Familiarise yourself with their approach to client feedback and how they implement best practices. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully influenced senior stakeholders or managed client relationships. Be ready to discuss specific situations where your facilitation skills made a difference. This will highlight your ability to thrive in a professional services environment.
✨Demonstrate Proactivity and Organisation
Since the role requires excellent time management and the ability to handle changing priorities, come prepared with a plan on how you would approach the first few months in the position. Share your strategies for managing multiple projects and ensuring client satisfaction, which will showcase your proactive mindset.
✨Emphasise Continuous Improvement
Discuss your understanding of the importance of client feedback in enhancing client experience. Be ready to share ideas on how you would drive continuous improvement across sectors and departments. This will show that you align with the firm's goal of delivering an integrated, consistent approach to client management.
