At a Glance
- Tasks: Lead shifts, motivate your team, and deliver outstanding customer experiences.
- Company: Join Burger Urge, a dynamic restaurant group passionate about hospitality.
- Benefits: Enjoy generous discounts, career growth, and a supportive culture.
- Other info: Flexible hours and opportunities for personal and professional development.
- Why this job: Be a hands-on leader and make a real impact in a fast-paced environment.
- Qualifications: 1-2 years in hospitality supervision and strong leadership skills.
The predicted salary is between 24000 - 30000 € per year.
Burger Urge has been serving up delicious, juicy burgers for over 18 years. We believe burgers should be done right — using premium local ingredients to deliver both classic favourites and on-trend creations. We’re a fast-growing, dynamic restaurant group with a genuine passion for hospitality. We’re looking for a hands‑on Shift Supervisor to lead our team, deliver exceptional guest experiences, and help build a positive, high‑performing culture. We’re not looking for a clipboard manager. We’re looking for a leader who thrives on the floor.
Our Vision
Our vision goes beyond running successful restaurants. We are building a group of companies that integrates product design across food, entertainment, music, film, art, and fashion — creating one of the world’s leading food, retail, and lifestyle brands. We aim to redefine hospitality by raising standards and delivering memorable experiences that reflect our creativity, values, and ambition.
The Role
As Shift Supervisor, you’ll play a hands‑on leadership role ensuring smooth, high-quality daily operations, including:
- Leading shifts and motivating team performance
- Delivering outstanding customer service and guest experiences
- Overseeing food preparation, service standards, and product quality
- Maintaining food safety, hygiene, and compliance
- Managing inventory, stock, and ordering
- Ensuring a clean, organized, and high‑standard venue
- Handling customer issues confidently and professionally
- Supporting team training, culture, and operational success
- Assisting with marketing and promotional initiatives
You’ll set the tone on shift, inspire your team, and contribute to the ongoing success of the restaurant.
Burger Urge Perks
- Generous employee discounts on food and merchandise
- Career growth and promotion pathways within a fast-growing company
- Strong market position with job security
- A creative and supportive brand culture
What We’re Looking For
- 1–2 years’ experience in a supervisory role within hospitality
- Strong leadership and communication skills
- Proven ability to deliver exceptional customer service
- Ability to thrive in a fast-paced, high-volume environment
- Positive, motivated, and solutions-focused attitude
- Flexible availability, including evenings and weekends
- Current Food Safety Supervisor Certificate (or willingness to obtain)
- Current RSA certification (or willingness to obtain)
If you’re ready to lead from the front, build a great team, and make an impact at Burger Urge, we want to hear from you. Apply now to join The Urge.
Shift Supervisor | Greenhills employer: Burger Urge
At Burger Urge, we pride ourselves on being an exceptional employer that values creativity and a hands-on approach to leadership. Our dynamic work culture fosters personal growth and career advancement, with generous employee discounts and a strong commitment to job security in the vibrant Newcastle location. Join us to be part of a passionate team dedicated to redefining hospitality and delivering memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor | Greenhills
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tough situation. Being able to share these stories will demonstrate your hands-on approach and readiness for the Shift Supervisor role.
✨Tip Number 3
When you get the chance, ask questions during the interview. This shows you're engaged and keen to learn more about how you can contribute to their mission of redefining hospitality. Plus, it gives you insight into what they value in a leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Shift Supervisor | Greenhills
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Highlight Your Leadership Skills:As a Shift Supervisor, you’ll be leading a team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated teams and handled challenges in a fast-paced environment.
Be Authentic and Personable:We’re looking for someone who can connect with both the team and our guests. Use a friendly tone in your application to reflect your personality and show us that you’re the kind of leader who thrives on the floor.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining our Burger Urge family!
How to prepare for a job interview at Burger Urge
✨Know Your Burgers
Familiarise yourself with Burger Urge's menu and their unique offerings. Being able to discuss your favourite burgers or suggest new ideas shows your passion for the brand and its products.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your hands-on approach and how you motivate others, as this aligns perfectly with what they’re looking for in a Shift Supervisor.
✨Customer Service is Key
Be ready to share specific instances where you’ve delivered exceptional customer service. Discuss how you handle difficult situations and ensure guest satisfaction, as this is crucial for the role.
✨Emphasise Team Culture
Talk about your experience in fostering a positive team environment. Share how you support training and development, as well as how you contribute to a high-performing culture, which is essential for success at Burger Urge.
