At a Glance
- Tasks: Lead a vibrant team in delivering exceptional customer service and food quality.
- Company: Join The Victoria, a stylish Young’s pub in the heart of Surbiton.
- Benefits: Enjoy free meals, 28 days holiday, and a 20% discount at all Young’s venues.
- Other info: Be part of a community-focused pub with great food, drink, and social events.
- Why this job: Grow your career in hospitality with ongoing training and a supportive team.
- Qualifications: Passion for customer service and experience in team management.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a motivated and experienced Deputy Manager to join and lead our team in our stylish, food-focused pub. The successful candidate will have a genuine passion for exceptional customer service, a proactive approach to team management, and a drive to train and develop staff to delight customers. You will lead by example, support the general manager, and take responsibility for maintaining high standards of service, food quality, and customer satisfaction. We look for someone committed to a career in hospitality who can also develop professionally with ongoing training and support.
The Victoria is a proud Young’s pub in the heart of Surbiton, located on a busy high street with excellent transport links. We serve seasonal British dishes, a celebrated Sunday roast, and a range of beers, wines, and a unique Burger Shack with a garden area. Our friendly, family‑led team values community, social events, and great food and drink.
What We Offer:
- Access to our Career Pathway, Apprenticeships, training and development courses
- Free meals
- 28 days holiday per year
- 20% discount in all Young’s pubs and hotels
- Share Save Scheme
- Company Pension Scheme
Deputy Manager employer: Burger Ltd
The Victoria is an exceptional employer, offering a vibrant work culture in the heart of Surbiton, where team members are valued and encouraged to grow. With access to ongoing training, career pathways, and a supportive family-led environment, employees can thrive while enjoying benefits like free meals, generous holiday allowances, and discounts across Young’s establishments. Join us to be part of a community that celebrates great food, drink, and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burger Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burger Ltd
Don't be shy about reaching out to Burger Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burger Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burger Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
