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- Tasks: Drive people operations, coach leaders, and manage employee relations across dynamic sites.
- Company: Join B&L, a vibrant company with a strong culture and supportive team.
- Benefits: Competitive salary, generous discounts, hybrid working, and comprehensive health insurance.
- Other info: Opportunity for career growth and involvement in exciting HR initiatives.
- Why this job: Make a real impact in a fast-paced environment where no two days are the same.
- Qualifications: HR experience in a customer-facing industry and strong communication skills.
The predicted salary is between 52500 - 52500 £ per year.
Craving something extraordinary? Find your tribe at B&L! This is a hands-on role that will get you out from behind a desk, with regular travel required to our sites to build relationships and support our teams where the action happens. We are on the hunt for a dynamic HRBP to coach our leaders, champion our culture, and keep our people operations running. This is a high-impact role where you’ll be driving the people agenda, owning end-to-end ER, and delivering the kind of support that keeps our teams thriving. You’ll be joining a small, but efficient team of two, reporting directly to our HR Director.
This is a role for a "doer"- someone who can switch gears in a heartbeat, from keeping the essential admin ticking over to coaching our restaurant managers and senior Ops leaders through complex people challenges. If you’re an ambitious HR professional looking to step into a business where you can truly get stuck in, influence at all levels, and thrive in a "no two days are the same" environment, we want to hear from you!
- Employee Relations (ER)
- Act as the primary advisor on all people-related matters across designated sites, managing both complex and routine ER cases end-to-end.
- Coach General Managers and senior management teams to navigate ER matters in line with current UK employment legislation and company policy.
- Lead and support the full investigation process, including drafting allegations, preparing hearing documentation, and attending disciplinary, grievance, and appeal hearings where required.
- Proactively identify and mitigate risk by addressing employee concerns in a timely, fair, and commercially sound manner.
- Maintain accurate and up-to-date ER case records and trackers, ensuring consistency and compliance.
- Manage long-term sickness and capability processes end-to-end, including welfare meetings, absence reviews, and advising on reasonable adjustments in partnership with Occupational Health.
- Coaching & Business Partnering
- Act as a trusted advisor to senior stakeholders, providing coaching, challenge, and guidance to drive effective people management.
- Build management capability through real-time coaching on performance, engagement, and leadership practices.
- Use people data and insights to identify trends, inform decision-making, and recommend actionable solutions aligned to the People strategy.
- Partner with the HR Director to deliver key people initiatives and strategic projects that support business growth and performance.
- Support broader business needs through ad-hoc projects and initiatives as required.
- Support the HR Director in rolling out company-wide engagement initiatives.
- Policy & Process
- Lead the implementation and continuous improvement of HR policies and processes, ensuring alignment with best practice and business objectives.
- Drive consistency and compliance across all sites, embedding a strong people-focused culture.
- Contribute to the evolution of People systems and practices to enhance efficiency and employee experience.
- Performance & Talent Management
- Coach managers on annual Talent Review frameworks, including goal setting and improvement plans.
- Partner with operational leaders post-talent reviews to identify high-potential individuals and implement targeted development and succession plans.
- Recruitment & Onboarding
- Partner with the Operations team to support the recruitment of management roles, ensuring quality hiring aligned with business needs.
- Lead and deliver engaging company induction programmes to support successful onboarding and cultural integration.
- Payroll & Reporting
- Support the Payroll Manager by overseeing tronc changes including submission of bi-weekly tronc reports, ensuring accuracy and timeliness.
- Learning & Development
- Design and deliver annual HR training programmes to close capability gaps and strengthen leadership effectiveness across management teams.
What's in it for you?
- A base salary of up to £52,500, depending on your background and expertise.
- 50% monthly discount at all our UK restaurants to enjoy with friends and family.
- 23 days holiday, rising to 25 with length of service + bank holidays - plus an extra day for your birthday, or well, whatever you want!
- Balanced hybrid working with 4 days in our London office and 1 day from home.
- Comprehensive Private Medical Insurance to keep you at your best.
- Up to £100 toward glasses for VDU users.
- Eligibility for our discretionary bonus scheme so you can share in our success.
- Company Pension Scheme.
Who you'll be?
- Previous HR generalist experience working in a fast-paced, customer-facing industry.
- Experience of partnering with multiple stakeholder groups.
- Strong influencing skills.
- Excellent communication skills.
- Resilient and adaptable - comfortable switching between admin, strategy, and high-risk ER without missing a beat.
- Analytical & Curious with the ability to use people data to spot trends, identify risks, and turn insight into practical, business-focused action.
All applicants will be required to prove that they are legally allowed to work in the United Kingdom.
People Partner in London employer: Burger & Lobster
Contact Detail:
Burger & Lobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Partner in London
✨Tip Number 1
Get out there and network! Attend industry events, workshops, or even casual meet-ups. It's all about making connections and showing your face; you never know who might be looking for a People Partner like you!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your expertise and engage with HR communities. Share insights, comment on posts, and connect with potential employers directly.
✨Tip Number 3
When you land an interview, come prepared with real-life examples of how you've tackled complex ER issues or coached leaders. Show them you’re not just a 'doer' but a strategic partner who can drive their people agenda forward.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our tribe at B&L!
We think you need these skills to ace People Partner in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your writing. This is your chance to stand out from the crowd!
Tailor Your Application: Make sure to tailor your application specifically for the People Partner role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can bring value to our team, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on showcasing your achievements and how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Burger & Lobster
✨Know Your ER Basics
Brush up on your knowledge of employee relations, especially UK employment legislation. Be ready to discuss how you've handled complex ER cases in the past and how you can apply that experience to support the teams at B&L.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached managers or leaders through challenging people issues. Highlight your ability to adapt your coaching style to different personalities and situations, as this role requires a dynamic approach.
✨Data-Driven Decision Making
Familiarise yourself with how to use people data to identify trends and inform decisions. Be prepared to discuss specific instances where you've used data insights to drive people initiatives or solve problems.
✨Embrace the 'Doer' Mindset
This role is all about getting stuck in! Prepare to share examples of how you've successfully juggled multiple tasks, from admin to strategic projects, and how you thrive in a fast-paced environment where no two days are the same.