General Manager - High Street Kensington

Craving something extraordinary? Find your tribe at B&L!

Our High Street Kensington restaurant is the latest gem in the Burger & Lobster family, freshly opened and already making waves in one of London’s most iconic neighbourhoods. Located in the heart of West London’s shopping and dining scene, this is a high-footfall, high-impact location with loads of opportunity.

We are on the hunt for an accomplished General Manager to take the helm and drive this new site to its full potential. You'll be stepping into a beautiful new restaurant with a team already in place, ready for someone to lead, energise, and elevate the guest experience. As the cornerstone of the restaurant, you'll oversee all aspects of operations and ensure unparalleled guest experiences.

• You should possess the capability to autonomously manage and optimize the restaurant's performance.
• You will be capable of overseeing daily operations, maintaining rigorous standards of service and hospitality, and demonstrating a sharp acumen for financial management and cost efficiency.
• Your leadership will empower our team to consistently deliver exceptional service and foster a welcoming atmosphere.
• You’ll collaborate closely with the Operations Manager and Operation Director, actively participating in P&L meetings and strategising with the operations team to streamline processes and enhance operational effectiveness.
• You will work closely with the HR team to effectively communicate and implement company policies and people strategies to ensure seamless team coordination and foster a supportive and inclusive work environment.
• You will prioritise Health and Safety compliance, ensuring the restaurant meets and exceeds regulatory standards. This includes implementing rigorous protocols and conducting regular inspections.

If you're prepared to take on a transformative role where your leadership can drive operational excellence and elevate guest satisfaction, join us!

Why you will love us:

At Burger & Lobster, our values aren't just words on a page, they are the heartbeat of our team and the essence of our customer experience.

• Be Honest: about our quality, our guests and with ourselves.
• Be Kind: to our guests, to our products and to each other
• Be Awesome: create memorable experiences fueled by a shared love for we do.
• Do what you love, Love what you do.

What’s in it for you?

• Competitive pay.
• Monthly incentive scheme tied to restaurant KPIs
• A generous 50% discount across all of our restaurants in London once a month.
• An extra day of annual leave alongside a 5.6-week holiday for your birthday, duvet day, whatever you want.
• Pension scheme – the older you will thank you.
• Private medical insurance.
• Flexible hours? Let’s chat about it.
• Ambitious and eager to grow? Tailored training programs to accelerate your career growth.
• Free and confidential advice through a 24/7 helpline on financial, legal and personal matters through our employee assistance program because your well-being matters to us.
• Complimentary meals and drinks during shifts.
• Epic annual party where we gather to celebrate and create memories that will last a lifetime.
• Know someone who would love to work with us? Earn a bonus when you refer a friend.

At Burger & Lobster, we are united by our shared passion for burgers, lobsters and amazing guest experiences and we proudly celebrate diversity and inclusivity, ensuring everyone feels valued and respected regardless of their backgrounds. This is one of our non-negotiables. If this sounds like you, we encourage you to apply!

Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis.

Only successful candidates will be contacted for an interview/voluntary trial shift.

All applicants will be required to prove that they are legally allowed to work in the United Kingdom.