Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support service recovery during outages and manage incidents for reliable service.
- Company: Join Burendo, an award-winning consultancy transforming technology for a better world.
- Benefits: Enjoy 25 days annual leave, wellness allowances, and exciting social events.
- Why this job: Kickstart your consultancy career in a collaborative, innovative environment with growth opportunities.
- Qualifications: Strong communication skills, experience with Git, AWS, and ITSM tools required.
- Other info: Must have active SC Clearance and be on an on-call rota.
The predicted salary is between 20000 - 25600 ÂŁ per year.
Application Support Engineer – SC Clearance – FTC Application Support Engineer – SC Clearance – FTC 2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Burendo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range **This is a fixed term contract role for 6 months – £25,000 – £32,000 + Benefits**We\’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that\’s efficient, user-friendly, and solves problems fast.At Burendo, we believe that together, we can achieve incredible things.What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We\’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You\’ll have a technical background and you\’ll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.This role requires you to have current and active SC Clearance and be on an on-call rota.This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.
**This is a fixed term contract role for 6 months – £25,000 – £32,000 + Benefits**We\’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that\’s efficient, user-friendly, and solves problems fast.At Burendo, we believe that together, we can achieve incredible things.What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We\’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You\’ll have a technical background and you\’ll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.This role requires you to have current and active SC Clearance and be on an on-call rota.This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.
Requirements
Day-to-day activities you may perform while working with our clients include:L2 application supportOverall BAU management for production environmentsCoordinate with L1 and L3 teams to ensure consistent service managementIncident, request, problem, and change managementMonitor and troubleshoot system performance and availabilityIT vulnerability detection and resolutionPlatform monitoringCI/CD pipeline execution and monitoringCollaborate with product stakeholders to align on solutionsApply and maintain security standards across production services with regular security reviewsMaintain up-to-date documentation, including runbooks and process/policy materialsParticipate in an out-of-hours (24/7) support rotaMust-haves
These are essential to succeed in the role:Strong stakeholder management and excellent communication skillsSolid experience with Git or equivalent source control systemsHands-on experience with AWS or other cloud platformsFamiliarity with ITSM tooling (e.g. ServiceNow, Jira Service Management)Proactive mindset with a drive for continuous improvementExcellent problem-solving and troubleshooting abilitiesStrong understanding of IT systems and keen technical interestNice-to-haves
While not essential, the following would be beneficial:Experience working with CI/CD pipelines and DevOps practicesWorking knowledge of Python, React, or SQLExperience supporting Salesforce or similar enterprise platforms
Benefits
25 days Annual Leave (plus bank holidays)An additional day of paid leave for celebrations1 additional day of holiday after 2 years\’ service (26 days total) and another 2 days after 5 years (28 days total)Monthly Wellness AllowanceAnnual Learning and Development AllowancePaid time off for Life EventsMatched Employer Contributed Pension (5%)Life assurance based on 4 x your salaryAccess to an Employee Assistance ProgrammeEnhanced Family LeaveEnhanced company sick payA range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)Exciting calendar of Burendo social events and activitiesWe are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientationAs a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.
Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Information TechnologyIndustries Non-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Burendo by 2xSign in to set job alerts for \”Application Support Engineer\” roles. Leeds, England, United Kingdom 4 weeks agoHarrogate, England, United Kingdom 2 weeks agoSwillington Common, England, United Kingdom 1 month agoGildersome, England, United Kingdom 3 days agoLeeds, England, United Kingdom 1 week agoLeeds, England, United Kingdom 2 months agoElland, England, United Kingdom 1 day agoPACS Technical Support Engineer, IT Healthcare Systems Leeds, England, United Kingdom 1 week agoLeeds, England, United Kingdom 1 week agoHalifax, England, United Kingdom 2 weeks agoDedicated Customer Technical Support Engineer Barwick In Elmet, England, United Kingdom 2 weeks agoNether Poppleton, England, United Kingdom 1 month agoWest Yorkshire, England, United Kingdom 1 week agoLeeds, England, United Kingdom 5 hours agoNether Poppleton, England, United Kingdom 1 month agoLeeds, England, United Kingdom 3 weeks agoLeeds, England, United Kingdom 3 months agoLeeds, England, United Kingdom 5 days agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Application Support Engineer - FTC employer: Burendo
Contact Detail:
Burendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - FTC
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS and ITSM tools like ServiceNow or Jira. Having hands-on experience or even a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Highlight your problem-solving skills and proactive mindset in conversations with recruiters. Be prepared to discuss specific examples where you've successfully managed incidents or improved service delivery, as this aligns closely with the role's requirements.
✨Tip Number 3
Since this role requires SC Clearance, ensure you have all necessary documentation ready and be prepared to discuss your eligibility. This can speed up the hiring process and show your commitment to meeting the role's requirements.
✨Tip Number 4
Engage with current employees or alumni from Burendo on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Application Support Engineer - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and technical service. Emphasise your skills with AWS, Git, and ITSM tools, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technical service support and your proactive mindset. Mention specific examples of how you've successfully managed incidents or improved service delivery in previous roles.
Highlight SC Clearance: Since this role requires current and active SC Clearance, make sure to clearly state your clearance status in your application. This will demonstrate your eligibility for the position right from the start.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your problem-solving abilities. Discuss specific challenges you've faced in previous roles and how you resolved them, particularly in high-pressure situations.
How to prepare for a job interview at Burendo
✨Show Your Technical Skills
As an Application Support Engineer, you'll need a solid technical background. Be prepared to discuss your experience with AWS, Git, and ITSM tools like ServiceNow or Jira. Highlight specific examples where you've successfully resolved incidents or improved system performance.
✨Demonstrate Problem-Solving Abilities
This role requires excellent problem-solving skills. During the interview, share instances where you've tackled complex issues, particularly in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Strong stakeholder management and communication are key for this position. Be ready to explain how you've effectively communicated with different teams or clients in the past. Consider discussing any experiences where you facilitated collaboration or resolved conflicts.
✨Express Your Passion for Continuous Improvement
Burendo values a proactive mindset and a drive for continuous improvement. Share your thoughts on how you stay updated with industry trends and technologies. Discuss any initiatives you've taken to enhance processes or services in your previous roles.
