At a Glance
- Tasks: Lead client engagements, ensuring exceptional delivery and driving account growth.
- Company: Award-winning consultancy focused on empowering organisations through technology.
- Benefits: 25 days annual leave, wellness allowance, learning development, and enhanced family leave.
- Other info: Dynamic environment with a focus on collaboration and long-term client partnerships.
- Why this job: Make a real difference while collaborating with innovative teams and solving complex challenges.
- Qualifications: Experience in managing client accounts and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The role can be based from our London or Leeds office. 3 days per week required on site.
We’re an award‑winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user‑friendly, and solves problems fast.
At Burendo, we believe that together, we can achieve incredible things. What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.
As an Account Owner (Head of Delivery may be a title you’re more used to) at Burendo, you’ll lead a portfolio of client engagements, ensuring exceptional delivery and satisfaction while driving account growth. You’ll balance strategic leadership with a hands‑on approach, stepping in when needed to resolve challenges, model high standards, and guide teams toward success. Working closely with those in the Engagement Lead role, you'll coach, mentor, and empower them to thrive. When required, you’ll take a direct leadership role in engagements, setting the pace, stabilising delivery, and helping build long‑term capability. This is a role for someone who enjoys variety, collaboration, and long‑term client partnership. You’ll support teams, solve complex problems, foster consistency across accounts, and help us plan for the future while ensuring high‑quality outcomes today.
These are the behaviours we value most at Burendo. Skills can be taught, but how we work with clients and colleagues defines our culture.
Must Haves
- Demonstrable experience managing a portfolio of client accounts and driving renewals, extensions and growth
- Hands‑on delivery leadership experience, particularly in resolving delivery challenges
- Financial acumen with experience managing the commercial health of accounts or portfolios
- Experience mentoring or developing people, ideally in delivery or consulting environments
- Experience in building and maintaining client relationships at senior levels
- Strong cross‑functional communication and collaboration skills
- Experience working directly with clients in a consultative capacity
- Ability to balance delivery needs with strategic planning and future growth considerations
Nice to Have
- Experience as a practitioner in consulting and delivery
- Exposure to a variety of client challenges across different domains
- Experience in a technology or consulting organisation
- Involvement in industry events, meetups, or community knowledge‑sharing
- Insight into emerging market trends affecting clients and delivery teams
25 days Annual Leave (plus bank holidays)
An additional day of paid leave for celebrations
1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
Monthly Wellness Allowance
Annual Learning and Development Allowance
Paid time off for Life Events
Matched Employer Contributed Pension (5%)
Life assurance based on 4 x your salary
Access to an Employee Assistance Programme
Enhanced Family Leave
Enhanced company sick pay
A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
Exciting calendar of Burendo social events and activities
We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.
Head of Delivery - Consultancy employer: Burendo Limited.
At Burendo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With offices in London and Leeds, our team enjoys a flexible working environment, generous annual leave, and a commitment to employee growth through learning and development opportunities. We believe in empowering our employees to make a real difference, ensuring that everyone feels valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery - Consultancy
✨Tip Number 1
Network like a pro! Reach out to your connections in the consultancy world, especially those who might know someone at Burendo. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Burendo's values and culture. Think about how your experience aligns with their focus on collaboration and innovation. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your delivery skills! As a Head of Delivery, you'll need to demonstrate your ability to lead and resolve challenges. Role-play common scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Burendo family.
We think you need these skills to ace Head of Delivery - Consultancy
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours at Burendo, especially when it comes to making a difference through technology.
Tailor Your Experience:Make sure to highlight your relevant experience in managing client accounts and driving growth. We’re looking for specific examples that demonstrate your hands-on delivery leadership and ability to resolve challenges effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Head of Delivery role. Remember, we want to understand your journey and achievements easily!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Burendo.
How to prepare for a job interview at Burendo Limited.
✨Know Your Stuff
Before the interview, dive deep into Burendo's mission and values. Understand their approach to consultancy and how they empower organisations. This will help you align your answers with what they care about and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Delivery, you'll need to demonstrate your hands-on leadership experience. Prepare specific examples of how you've resolved delivery challenges and driven account growth in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration
Burendo values teamwork and collaboration. Be ready to discuss how you've worked with cross-functional teams and built strong client relationships. Highlight any mentoring or coaching experiences you've had, as this aligns with their focus on empowering others.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the consultancy landscape and Burendo's position within it. Inquire about their approach to emerging market trends or how they foster innovation. This shows you're not just looking for a job, but are genuinely interested in contributing to their success.
