At a Glance
- Tasks: Support IT Service Desk, resolve issues, and assist colleagues across North West Europe.
- Company: Join Bureau Veritas, a leading global inspection company with a supportive culture.
- Benefits: Competitive salary, 25 days holiday, flexible working, and health benefits.
- Other info: Enjoy career growth opportunities and a vibrant team atmosphere.
- Why this job: Gain hands-on experience in IT while making a real impact in a dynamic environment.
- Qualifications: Studying IT/IS at degree level with excellent customer service skills.
The predicted salary is between 20000 - 30000 £ per year.
Location: Wythenshawe
Package: Competitive salary + fantastic benefits
Are you currently studying an IT/IS related course at degree level and looking to gain some professional experience from September 2026? If yes, come and join Bureau Veritas for a 12 month internship opportunity!
Role Purpose:
To provide support on the IT Service Desk to all BV North West Europe employees. Ensure that all IT support requests and incidents are raised and resolved within the given SLA.
Main Duties and Responsibilities:
- Act as a single point of contact and receive calls from BV staff across North West Europe requesting assistance with their IT issues.
- Accurately log calls into the Bureau Veritas Service Desk System.
- Follow existing Service desk procedures to provide a 1st level support service to determine resolution and/or allocate to the relevant support group.
- Ensure the level of quality associated with logging of detail within tickets and updates is according to standards defined within the Service Desk.
- Follow existing Service desk procedures to deal with new starters / leavers and role changes (CICO / CICI).
- Achieve / maintain end to end SLA’s for support calls.
- Provide a Project resource as required.
- Ensure clear communication and instruction to colleagues on IT related issues.
- Customer focused to work effectively as part of a team to resolve issues within SLA.
- To assist NWE Service Desk Specialists in their tasks.
- Perform within the framework of the BV Quality Assurance System, the Code of Ethics and the BV Group policy.
Experience & Qualifications Required:
- Excellent Customer Service Skills.
- Ability to prioritise and effectively time manage.
- Effective communication skills.
- Studying IT/IS related course at degree level.
- GCSE Maths, English, IT level or equivalent.
What’s in it for you?
- Competitive salary.
- 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days.
- Combined employee/employer pension contributions of up to 12%.
- Flexible working.
- Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, Gym and retail discounts, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance.
- Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services.
- Working for an Industry leading global Inspection company.
Why Bureau Veritas:
Flexible working patterns available to ensure that you maintain career progression and a healthy work life balance. Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging culture, where individuals are given the opportunity to fulfil their true potential. At Bureau Veritas you can benefit from a busy and varied client facing environment, working with market leaders across a wide range of sectors including but not limited to: Food manufacturing, Chemical manufacturing, Banking, Retail, Logistics, Power and Utilities including Nuclear, Automotive, Public Sector, Mobile Plant, Emergency Services, Transport and Construction. We pride ourselves on our partnership approach, which means you will be encouraged to develop strong client relationships - combining technical expertise with service excellence to exceed your clients’ expectations.
IT Service Desk Intern in Manchester employer: Bureau Veritas
Bureau Veritas is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary and a comprehensive benefits package including flexible working options and extensive health support. With a strong focus on professional development, you will thrive in a supportive culture that values teamwork and customer service, while gaining invaluable experience in a dynamic environment serving diverse sectors across North West Europe.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Intern in Manchester
✨Tip Number 1
Network like a pro! Reach out to your university's career services or alumni who work in IT. They might have insider info on internships or even put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences.
✨Tip Number 3
Show off your passion! When you get the chance to chat with potential employers, share your enthusiasm for IT and how you can contribute to their team. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows you’re serious about joining our team at Bureau Veritas.
We think you need these skills to ace IT Service Desk Intern in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk role. Highlight any relevant coursework, projects, or experiences that showcase your customer service skills and technical knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how this internship aligns with your career goals. Be sure to mention your ability to communicate effectively and work as part of a team.
Showcase Your Skills:In your application, don’t forget to highlight your excellent customer service skills and time management abilities. We’re looking for someone who can prioritise tasks and handle IT issues efficiently, so make sure these skills stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative to follow our process!
How to prepare for a job interview at Bureau Veritas
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around common service desk issues. Familiarise yourself with ticketing systems and basic troubleshooting steps. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about helping others, be ready to demonstrate your customer service skills. Think of examples where you've successfully resolved issues or helped someone out. This will show that you're not just tech-savvy but also people-oriented.
✨Practice Your Communication
Effective communication is key in this role. Practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Understand the Company Culture
Research Bureau Veritas and their values. Understanding their commitment to quality and customer service will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the company!
