At a Glance
- Tasks: Lead and innovate service strategies to drive growth and operational excellence.
- Company: Join a global leader in engineering with a commitment to diversity and inclusion.
- Benefits: Competitive salary, profit-sharing, pension, and comprehensive health benefits.
- Other info: Dynamic role with opportunities for travel and professional development.
- Why this job: Make a real impact by leading teams and driving business success.
- Qualifications: Experience in operations management and strong financial acumen required.
The predicted salary is between 80000 - 100000 £ per year.
Head of Services
Head of Services, based at our site in Bicester, Oxfordshire, reports to the Managing Director, North West Europe.
The role is responsible for overall performance of the UK legal entity, including revenue, profitability, operational excellence, customer satisfaction and people leadership.
The head will work collaboratively with global stakeholders to synchronize operational strategies with broader business objectives and provide local operational oversight across Service Center, Field Service, Supply Chain, Sales and QEOHS functions while providing matrix leadership of Finance and HR to achieve business objectives and accelerate growth.
- Key Accountabilities
- Strategic Leadership & Business Growth
- Develop and execute a localized services strategy aligned with global and regional business objectives and mid‑range plans.
- Drive sustainable year‑over‑year revenue and EBIT growth through market expansion, customer acquisition, service innovation, and operational effectiveness.
- Identify new business opportunities across customers, applications, products and geographic markets.
- Build and strengthen strategic customer relationships while gathering market intelligence to inform business decisions.
- Operational Excellence
- Lead service centre and field service operations to ensure safe, efficient and profitable execution of all activities.
- Deliver high standards of product quality, on‑time delivery, process compliance and cost control.
- Establish, monitor and continuously improve key performance indicators that drive operational efficiency, workforce optimisation and customer satisfaction.
- Partner with Supply Chain to optimise inventory management, procurement activities and supplier performance.
- Financial Performance
- Maintain full accountability for top‑line growth, cost management and profitability.
- Continuously assess and improve financial performance through disciplined planning, forecasting and resource allocation.
- Drive operational and commercial initiatives that maximise efficiency and business value.
- People Leadership & Culture
- Implement the best possible organisational structure, policies and procedures.
- Build, develop and lead a high‑performing, engaged and accountable team.
- Create a safe, inclusive and positive work environment that promotes employee well‑being, collaboration and continuous learning.
- Foster a growth mindset culture that encourages innovation, ownership, problem‑solving and professional development.
- Quality, Safety & Compliance
- Champion quality, health, safety, environmental and operational excellence standards throughout the organisation.
- Ensure compliance with all applicable legal, regulatory, industry and corporate requirements.
- Promote a proactive safety culture that protects employees, customers and the business.
- Innovation & Continuous Improvement
- Lead initiatives that improve efficiency, enhance customer value and strengthen organisational capabilities.
- Encourage innovation and the adoption of best practices to achieve operational and functional excellence.
- Stay informed of industry trends and emerging opportunities to maintain competitive advantage and support business growth.
Qualifications
- A Bachelor's degree in Engineering, Business Administration or related field (desirable).
- Demonstrable relevant experience in similar industries, markets and roles, including significant exposure in operations management and commercial leadership roles.
- Strong financial management skills including budgeting, forecasting and cost management.
- Profound understanding of P&L performance management.
- Proven track record of implementing lean and continuous improvement methodologies.
- High degree of self‑motivation and strong ability to build and lead high‑performing teams.
- Customer focused, strategic thinking, team worker and result oriented.
- Excellent communication skills including the ability to adapt the message and communication style to the audience.
- Strong analytical and problem‑solving skills and experience in project management.
- Willingness to travel, nationally and internationally.
- Advanced SAP knowledge and experience is advantageous.
Benefits
We want to make working with us a great experience, one where our team members feel supported, recognised and empowered to do their best work.
We offer globally benchmarked salary packages, a generous annual profit‑share bonus scheme, pension, life assurance and medical benefits and a range of appropriate allowances and remuneration options appropriate to the role and country you are based in.
Burckhardt Compression is committed to fair and equitable hiring and employment practices which aim to ensure our employees are representative of the communities in which we operate.
We do not discriminate based on age, race, disability, gender, sexual orientation, gender reassignment, faith, parenthood or family dynamics.
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Head of Services in Bicester employer: Burckhardt Compression
Burckhardt Compression is an exceptional employer located in Bicester, Oxfordshire, offering a dynamic work environment that prioritises employee well-being and professional growth. With a strong focus on operational excellence and innovation, the company provides competitive salary packages, generous profit-sharing bonuses, and comprehensive benefits, fostering a culture of collaboration and continuous learning. Employees are empowered to lead high-performing teams while contributing to meaningful business objectives, making it a rewarding place to build a career.
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