At a Glance
- Tasks: Lead and optimise service operations while driving business growth and customer satisfaction.
- Company: Join Burckhardt Compression, a global leader in innovative engineering solutions.
- Benefits: Enjoy competitive salary, profit-sharing bonuses, and comprehensive health benefits.
- Other info: Embrace a culture of innovation and continuous learning in a supportive environment.
- Why this job: Make a real impact by shaping operational excellence and leading a high-performing team.
- Qualifications: Experience in operations management and strong financial acumen required.
The predicted salary is between 80000 - 100000 £ per year.
An exciting opportunity has arisen for a Head of Services , based at our site in Bicester, Oxfordshire.
Reporting to the Managing Director, North West Europe, the Head of Services is responsible for the overall performance of the UK legal entity, including revenue, profitability, operational excellence, customer satisfaction and people leadership.
You will work collaboratively with global stakeholders to synchronize operational strategies with broader business objectives and provide local operational oversight across Service Center, Field Service, Supply Chain, Sales, and QEOHS functions and providing matrix leadership of Finance and HR, to achieve business objectives and accelerate growth.
- Key Accountabilities
- Strategic Leadership & Business Growth
- Develop and execute a localized services strategy aligned with global and regional business objectives and mid-range plans.
- Drive sustainable year-over-year revenue and EBIT growth through market expansion, customer acquisition, service innovation, and operational effectiveness.
- Identify new business opportunities across customers, applications, products, and geographic markets.
- Build and strengthen strategic customer relationships while gathering market intelligence to inform business decisions.
- Operational Excellence
- Lead service center and field service operations to ensure safe, efficient, and profitable execution of all activities.
- Deliver high standards of product quality, on-time delivery, process compliance, and cost control.
- Establish, monitor, and continuously improve key performance indicators that drive operational efficiency, workforce optimization, and customer satisfaction.
- Partner with Supply Chain to optimize inventory management, procurement activities, and supplier performance.
- Maintain full accountability for top-line growth, cost management, and profitability.
- Continuously assess and improve financial performance through disciplined planning, forecasting, and resource allocation.
- Drive operational and commercial initiatives that maximize efficiency and business value.
- Implement the best possible organizational structure, policies, and procedures.
- Build, develop, and lead a high-performing, engaged, and accountable team.
- Create a safe, inclusive, and positive work environment that promotes employee well-being, collaboration, and continuous learning.
- Foster a growth mindset culture that encourages innovation, ownership, problem-solving, and professional development.
- Quality, Safety & Compliance
- Champion quality, health, safety, environmental, and operational excellence standards throughout the organization.
- Ensure compliance with all applicable legal, regulatory, industry, and corporate requirements.
- Promote a proactive safety culture that protects employees, customers, and the business.
- Lead initiatives that improve efficiency, enhance customer value, and strengthen organizational capabilities.
- Encourage innovation and the adoption of best practices to achieve operational and functional excellence.
- Stay informed of industry trends and emerging opportunities to maintain competitive advantage and support business growth.
To qualify for this role, you will need to demonstrate
- A Bachelor's degree in Engineering, Business Administration, or related field, is desirable.
- Demonstrable relevant experience in similar industries, markets, and roles, including significant exposure in operations management and commercial leadership roles.
- Strong financial management skills including budgeting, forecasting and cost management.
- Exhibit a profound understanding of P&L performance management.
- Proven track record of implementing lean and continuous improvement methodologies.
- High degree of self-motivation and strong ability to build and lead high performing teams.
- Customer focused, strategic thinking, team worker and result oriented.
- Excellent communication skills including the ability to adapt the message and communication style to the audience.
- Strong analytical and problem-solving skills and experience in project management.
- Willingness to travel, nationally and internationally.
- Advanced SAP knowledge and experience is advantageous.
Benefits of working with us
We want to make working with us a great experience, one where our team members feel supported, recognized and empowered to do their best work.
We offer globally benchmarked salary packages, a generous annual profit-share bonus scheme, pension, life assurance and medical benefits and a range of appropriate allowances and remuneration options appropriate to the role and country you are based in.
Burckhardt Compression is committed to fair and equitable hiring and employment practices which aim to ensure our employees are representative of the communities in which we operate.
We do not discriminate based on age, race, disability, gender, sexual orientation, gender reassignment, faith, parenthood or family dynamics.
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Head of Services in Bicester employer: Burckhardt Compression AG.
Burckhardt Compression is an exceptional employer located in Bicester, Oxfordshire, offering a dynamic work environment that prioritises employee well-being and professional growth. With a commitment to operational excellence and a culture that fosters innovation and collaboration, employees benefit from competitive salary packages, generous profit-sharing bonuses, and comprehensive health benefits. The company values diversity and inclusion, ensuring that all team members feel supported and empowered to achieve their best work while contributing to meaningful business objectives.
Contact Details:
Burckhardt Compression AG. Recruitment Team
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