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For Companies At a Glance
- Tasks: Lead a dynamic sales team to enhance customer experiences and drive sales performance.
- Company: Join Burberry, a creative brand committed to sustainability and community impact.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Be part of a luxury brand that values creativity and innovation in retail.
- Qualifications: 1-2 years of retail management experience and strong customer service skills.
- Other info: Opportunity to grow within a prestigious brand and make a difference.
The predicted salary is between 36000 - 60000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category.
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team.
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead the integration of new joiners to the business.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Create and maintain an open, positive and harmonious work environment.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales).
- Able to use a fluent and professional dialogue with clients and staff.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Team Manager - Selfridges London Womenswear employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Selfridges London Womenswear
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Burberry's history, values, and latest collections. This will not only impress them but also help you connect your experience with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can showcase your leadership skills and customer service experience, especially in a retail environment.
✨Tip Number 3
Show your passion for customer experience! Think of specific examples where you've gone above and beyond for customers. This is key for a role that’s all about delivering the Burberry Experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Team Manager - Selfridges London Womenswear
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! We want to see how excited you are about creating amazing customer experiences and driving sales. Share any relevant experiences that highlight your enthusiasm.
Tailor Your Application: Make sure to customise your application for the Team Manager role at Burberry. Highlight your supervisory experience and how you've led teams to success in the past. We appreciate when candidates take the time to align their skills with our values.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your key achievements and skills stand out. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Burberry
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and their commitment to creativity and sustainability. Understanding their brand ethos will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and coach a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you improved performance and customer experiences.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you resolved complaints or enhanced customer satisfaction, and be ready to discuss your approach and the outcomes.
✨Engage with Digital Tools
Since the role involves driving the digital experience in-store, be prepared to discuss your familiarity with digital tools and how you've used them to enhance customer interactions. Highlight any experience with Apple devices or POS systems.
