At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client experiences in a luxury retail environment.
- Company: Join Burberry, a creative and values-driven luxury brand.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Be part of a purpose-driven brand committed to sustainability and community.
- Why this job: Shape memorable client journeys while driving sales and brand loyalty.
- Qualifications: Experience in leading teams and a passion for luxury retail.
The predicted salary is between 35000 - 45000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
We are hiring a Team Manager for our Selfridges London store, someone who thrives in a dynamic luxury environment and is passionate about delivering exceptional client experiences. At Burberry, this role is central to bringing our brand to life on the shop floor, leading a team to exceed expectations and inspire loyalty. You will shape the client journey through leadership, coaching, and a deep understanding of our collections. This is an opportunity to combine commercial performance with creativity, creating a memorable and elevated in‑store experience.
RESPONSIBILITIES
- Lead and inspire the team to deliver exceptional client experiences, driving both sales performance and brand loyalty.
- Take ownership of a product category, partnering with store leadership to maximise sell‑through and commercial opportunities.
- Coach and develop team members in real time, building confidence, capability and consistent service excellence.
- Set the standard on the shop floor, ensuring every client interaction reflects the Burberry experience.
- Strengthen collaboration across sales, operations and stock teams to enhance service flow and efficiency.
- Support talent development, onboarding, and engagement to build a positive, high‑performing store culture.
PERSONAL PROFILE
- Experience leading or mentoring teams in a fast‑paced retail or client‑focused environment.
- Strong communication skills with a natural ability to engage, influence and support others.
- Confidence in handling complex client situations with professionalism and care.
- Commercial awareness with an understanding of driving sales and achieving targets.
- Comfortable using digital tools and in‑store technology to enhance the client experience.
- A collaborative mindset with a passion for luxury retail, craftsmanship and storytelling.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Team Manager - Selfridges employer: Burberry
Burberry is an exceptional employer that fosters a vibrant and inclusive work culture, particularly in our Selfridges London store. We prioritise employee growth through continuous coaching and development opportunities, empowering our team to deliver outstanding client experiences while driving commercial success. With a commitment to creativity and sustainability, working at Burberry means being part of a purposeful brand that values innovation and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Selfridges
✨Tip Number 1
Get to know the brand inside out! Dive into Burberry's history, values, and latest collections. When you walk into that interview, you want to show them you're not just another candidate; you're a passionate advocate for their brand.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired a team or turned a challenging situation around. We want to hear about your experiences that showcase your ability to lead and create exceptional client experiences.
✨Tip Number 3
Be ready to demonstrate your commercial awareness. Brush up on retail trends and how they impact sales. Show us you understand what drives performance in a luxury environment and how you can contribute to Burberry's success.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Burberry family and ready to make an impact.
We think you need these skills to ace Team Manager - Selfridges
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm for delivering exceptional client experiences and how you connect with the Burberry brand.
Highlight Your Leadership Skills:As a Team Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've inspired or coached others, and how you’ve driven sales performance in previous roles.
Be Authentic and Personal:We want to get to know the real you! Use your application to tell your story and share what makes you unique. This is your chance to show us how your background and skills align with our values at Burberry.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Burberry
✨Know the Brand Inside Out
Before your interview, dive deep into Burberry's history, values, and current collections. Understanding their commitment to creativity and sustainability will help you connect your personal experiences with their brand ethos.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments. Highlight specific instances where your coaching and mentoring made a difference, as this role is all about inspiring others to deliver exceptional client experiences.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've driven sales performance in previous roles. Think of ways you've maximised opportunities and how you can apply that knowledge to enhance Burberry's commercial success.
✨Engage with Real Scenarios
Anticipate questions about handling complex client situations. Prepare to share stories that showcase your professionalism and care, demonstrating how you can maintain the Burberry experience even under pressure.
