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For Companies At a Glance
- Tasks: Lead a dynamic sales team to enhance customer experiences and achieve sales goals.
- Company: Join Burberry, a pioneering luxury brand committed to creativity and sustainability since 1856.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and a focus on community impact.
- Why this job: Be part of a values-driven team that champions creativity and delivers exceptional customer service.
- Qualifications: 4-5 years of retail management experience and strong customer service skills required.
- Other info: Embrace a role that combines leadership with a passion for luxury retail.
The predicted salary is between 36000 - 60000 £ per year.
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Team Manager London Department Stores
Department: RETAIL OFFLINE
City: London
Location: GB
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
- Lead the integration of new joiners to the business
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Create and maintain an open, positive and harmonious work environment
- Assist with the opening and closing ofstore which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
- Able to use a fluent and professional dialogue with clients and staffs
- Previous experience with Apple mobile devices and comfortable with the use of digital tools
- 4-5 years previous supervisory or management experience in retail sales
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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Team Manager London Department Stores employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager London Department Stores
✨Tip Number 1
Familiarise yourself with Burberry's brand values and customer experience philosophy. Understanding their commitment to creativity and sustainability will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific instances where you improved sales performance or enhanced customer service.
✨Tip Number 3
Demonstrate your knowledge of digital tools and how they can enhance the customer experience. Since the role involves driving the digital experience in-store, showcasing your tech-savviness will set you apart.
✨Tip Number 4
Prepare to discuss your approach to coaching and developing team members. Burberry values talent retention, so be ready to share strategies you've used to motivate and develop staff in previous roles.
We think you need these skills to ace Team Manager London Department Stores
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Team Manager position at Burberry. Tailor your application to highlight relevant experiences that align with their expectations.
Craft a Compelling CV: Your CV should clearly showcase your supervisory or management experience in retail sales. Emphasise your ability to drive sales, coach teams, and enhance customer experiences, as these are key aspects of the role.
Write a Strong Cover Letter: In your cover letter, express your passion for the brand and how your values align with Burberry's commitment to creativity and sustainability. Provide specific examples of how you've successfully led teams and improved sales performance in previous roles.
Highlight Digital Proficiency: Given the emphasis on digital experiences in the job description, make sure to mention your comfort with digital tools and any experience you have with Apple mobile devices. This will demonstrate your readiness to adapt to Burberry's innovative environment.
How to prepare for a job interview at Burberry
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you’ve driven performance.
✨Understand the Burberry Experience
Familiarise yourself with Burberry's brand values and the concept of the Burberry Experience. Be ready to discuss how you would embody these values in your role and enhance customer interactions.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've resolved complaints or improved customer satisfaction, and be prepared to share these stories.
✨Demonstrate Digital Savviness
With the emphasis on digital experiences, be ready to discuss your comfort with technology and how you've used digital tools in previous roles. Highlight any experience with POS systems or mobile devices, especially Apple products.
