At a Glance
- Tasks: Analyse IT service performance and create insightful reports to drive improvements.
- Company: Join Burberry, a creative brand committed to sustainability and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on data integrity and continuous improvement.
- Why this job: Make a real impact by enhancing service quality and supporting creativity.
- Qualifications: Experience in IT service performance and strong analytical skills required.
The predicted salary is between 50000 - 60000 € per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
We are hiring a Service Performance and Reporting Manager to strengthen how Burberry understands, governs and improves IT service performance globally. This role sits at the intersection of data, insight and decision‑making, translating complex service performance information into clear, meaningful narratives. You will enable leaders, teams and partners to make confident, evidence‑based decisions that improve service quality and resilience. At Burberry, this role plays a vital part in ensuring our technology services support creativity, craft and customer experience at scale.
Responsibilities:
- Deliver clear, consistent reporting on IT service performance across internal teams and external partners.
- Analyse performance trends to identify risks, opportunities and areas for continuous service improvement.
- Design, develop and maintain intuitive dashboards and visualisations using data visualisation and ITSM platforms.
- Translate complex data into actionable insights that support governance, accountability and decision‑making.
- Champion data quality, ensuring accuracy, consistency and trust in service performance reporting.
- Collaborate closely with service teams, suppliers and senior stakeholders to align reporting with business priorities.
Personal Profile:
- Experience working with IT service performance, operational reporting or business intelligence in complex environments.
- Confidence using data visualisation and ITSM reporting tools to communicate insight clearly and effectively.
- A strong analytical mindset, with the ability to turn data into practical recommendations.
- Comfortable engaging with a wide range of stakeholders, from technical teams to senior leaders.
- Organised and detail‑focused, with a commitment to high standards and data integrity.
- Curious, collaborative and motivated by improving how services perform and evolve.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Service Performance and Reporting Manager employer: Burberry
At Burberry, we pride ourselves on being an exceptional employer that fosters creativity and innovation in a vibrant work culture. Located in Leeds, our team enjoys a collaborative environment where diverse talents thrive, alongside opportunities for professional growth and development. With a commitment to sustainability and community engagement, we empower our employees to make a meaningful impact while enjoying the benefits of working for a prestigious global brand.
StudySmarter Expert Advice🤫
We think this is how you could land Service Performance and Reporting Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Burberry. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You want to showcase how your experience aligns with the role of Service Performance and Reporting Manager. Make it relatable and engaging!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've turned data into actionable insights in past roles. This is key for impressing the hiring team at Burberry.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Performance and Reporting Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Performance and Reporting Manager role. Highlight your experience with IT service performance and data visualisation tools, as this will show us you understand what we're looking for.
Showcase Your Analytical Skills:We want to see how you can turn complex data into actionable insights. Include examples in your application that demonstrate your analytical mindset and how you've used data to drive improvements in past roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Burberry
✨Know Your Data
Make sure you brush up on your data analysis skills. Be prepared to discuss how you've used data visualisation tools in the past to turn complex information into actionable insights. This will show that you can handle the analytical demands of the role.
✨Understand the Company Culture
Familiarise yourself with Burberry's values and mission. They’re all about creativity and sustainability, so think about how your personal values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Prepare for Stakeholder Engagement
Since this role involves collaborating with various stakeholders, think of examples where you've successfully engaged with different teams. Be ready to share how you’ve communicated insights to both technical and non-technical audiences.
✨Showcase Your Organisational Skills
Highlight your attention to detail and organisational abilities. Prepare to discuss how you ensure data integrity and maintain high standards in your reporting. This will reassure them that you can manage the complexities of service performance effectively.
