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For Companies At a Glance
- Tasks: Lead a dynamic sales team to create unforgettable customer experiences and drive sales.
- Company: Join Burberry, a luxury brand known for its commitment to excellence.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be a key player in delivering the iconic Burberry Experience every day.
- Qualifications: 1-2 years of retail management experience and a passion for customer service.
- Other info: Exciting career development opportunities in a fast-paced retail environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Department: RETAIL OFFLINE
Location: Nashville, Tennessee (US-TN), US
INTRODUCTION
JOB PURPOSE
Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.
RESPONSIBILITIES
- Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
- Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team.
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and elevate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
MEASURES OF SUCCESS
- Monthly Burberry Experience evaluation score.
- Managing performance improvement and development of associates.
- Improvement in every KPI within the retail scorecard.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Service Lead employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead
✨Tip Number 1
Get to know the company culture before your interview. Dive into Burberry's values and mission, and think about how your experience aligns with their focus on delivering exceptional customer experiences. This will help you connect better during the conversation.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to team leadership and customer service. Use real-life examples from your past roles to showcase your skills in motivating teams and resolving customer issues.
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for your interviewers. Ask about their approach to coaching and developing staff or how they measure success in delivering the Burberry Experience. This shows you're genuinely interested in the role.
✨Tip Number 4
After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation that resonated with you. It’s a great way to leave a lasting impression!
We think you need these skills to ace Service Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Lead role. Highlight your experience in retail management and how you've motivated teams to deliver exceptional customer experiences. We want to see how you can bring the Burberry Experience to life!
Showcase Your Leadership Skills: In your application, don’t forget to mention specific examples of how you've coached and developed team members in the past. We love seeing candidates who can lead by example and drive performance, so share those success stories with us!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Burberry!
How to prepare for a job interview at Burberry
✨Know the Burberry Experience
Familiarise yourself with the Burberry brand and its customer service philosophy. Understand what makes the Burberry Experience unique and be ready to discuss how you can contribute to delivering that experience during your interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated others. Highlight specific instances where your coaching made a difference in performance, as this role requires strong leadership and the ability to inspire a sales team.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've resolved difficult customer issues or improved processes. Be ready to share these stories, as the interviewer will want to see how you handle challenges and ensure every customer leaves satisfied.
✨Engage with Digital Tools
Since the role involves driving the digital experience in-store, be prepared to discuss your familiarity with digital tools and POS systems. Share any relevant experiences where you've used technology to enhance customer interactions or streamline operations.
