At a Glance
- Tasks: Lead and develop outlet managers to enhance service and operational excellence.
- Company: Join Burberry, a renowned brand committed to equality and diversity.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Shape strategy and elevate customer experiences across multiple outlets.
- Qualifications: Experience in multi-site leadership with strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
Department: COMMERCIAL RESOURCES
City: London
Location: GB
JOB PURPOSE
We’re looking for an experienced and commercially driven Senior Manager - PMO Outlets to take ownership of our multi‑outlet operations. This is a high‑impact leadership role where you’ll shape strategy, drive performance, and elevate the guest/customer experience across all locations.
KEY RESPONSIBILITIES
- Leading and developing outlet managers and their teams to deliver exceptional service and operational excellence
- Driving revenue growth, profitability, and cost control across all outlets
- Monitoring performance through KPIs, identifying trends, and implementing improvements
- Ensuring brand standards, service quality, and compliance are consistently met
- Collaborating with cross‑functional teams (Marketing, Finance, HR, Operations) to deliver business objectives
- Leading on‑site initiatives to enhance customer experience, engagement, and retention
PERSON PROFILE
- Proven experience in a multi‑site or outlet leadership role (hospitality, retail, F&B, or similar environment)
- Strong commercial acumen with a track record of improving performance and profitability
- Exceptional leadership and people management skills, able to inspire, coach, and develop high‑performing teams
- Data‑driven mindset with the ability to translate insights into action
- Excellent stakeholder management and communication skills
- A hands‑on approach with the ability to thrive in a fast‑paced environment
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Senior Manager - PMO Outlets employer: Burberry
At Burberry, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London location provides unique opportunities for professional growth, with a focus on developing leadership skills and driving performance in a fast-paced environment. We are committed to elevating the employee experience through comprehensive training programmes, competitive benefits, and a strong emphasis on diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - PMO Outlets
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burberry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burberry
Don't be shy about reaching out to Burberry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Manager - PMO Outlets
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burberry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burberry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
