At a Glance
- Tasks: Lead customer communications and enhance experiences across campaigns and service touchpoints.
- Company: Join Burberry, a global luxury brand known for innovation and style.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and creativity.
- Why this job: Shape the future of luxury retail and make a real impact on customer engagement.
- Qualifications: Strong CRM expertise, strategic vision, and proven leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Burberry seeks a Senior Manager, CRM Orchestration to lead the evolution of customer communications across campaigns, journeys and service touchpoints in a global, luxury retail context.
You will drive lifecycle-led thinking, shape orchestration principles and collaborate with Customer Marketing, Martech, Data, Digital and Retail teams to deliver connected customer experiences.
Strong CRM, strategic vision and team leadership are essential.
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Senior CRM Orchestration Lead - Lifecycle & Personalisation employer: Burberry
At Burberry, we pride ourselves on being an exceptional employer that fosters creativity and inclusivity within our vibrant London office. Our commitment to employee growth is evident through tailored development opportunities and a supportive work culture that champions diversity and innovation. Join us to be part of a purposeful brand that not only drives industry change but also prioritises the well-being and success of our people.
