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- Tasks: Exceed sales goals while delivering the Burberry Experience to customers.
- Company: Join Burberry, a luxury brand that values creativity and community.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a team that shapes the future of luxury retail.
- Qualifications: Sales experience in luxury retail and a passion for fashion required.
- Other info: Embrace creativity and make a positive impact in a supportive culture.
The predicted salary is between 28800 - 43200 £ per year.
To meet and strive to exceed individual and store sales goals while executing key strategies of retail‑led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
Responsibilities
- Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry\’s luxury brand standards and image
- Consistently meet individual sales goals while exhibiting the Burberry Behaviours
- Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
- Demonstrate superior interpersonal and communication talent
- Build customer loyalty through active client development and follow-through
- Maintain an up‑to‑date and detailed client book
- Follow all Cultivate requirements and activities such as courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
- Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
- Maintain selling floor by ensuring the following:
- Understand and execute monthly floorsets
- Placing and/or hanging back items as you work
- Replenishing merchandise after selling
- Folding and placing merchandise on the correct hanger, tissue paper, etc.
- Place tickets inside the item and not visible to the customer
- Floor Presence & Maintenance
- Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
- End of shift/day: Ensure selling floor is replenished and ready for the next day
- Be active and busy on the floor at all day
- Ensure to place and/or hang back items as you work and replenish merchandise after selling
- Ensure clean up and maintenance of fitting rooms
- Back of the House Support
- Assist in the markdown process
- Assist in the bi‑annual inventory process
- Participation and achievement of pre‑sale goals
- Participate in store contests
- Assist in stock room maintenance and keep it organized
- Responsible for stock pulled; all stock must be put away in orderly fashion
Qualifications
- Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
- Consistently show a positive attitude & take responsibility for own actions.
- Must be results driven and flexible to change.
- Relevant interest in Fashion / Design.
- Advanced knowledge of POS and store systems.
- A minimum of 1 year on sales, preferably in a luxury retail environment.
- Proven experience in driving sales and meeting sales targets.
- Excellent customer service level.
- Strong clienteling background.
- Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
- Excellent customer service through Burberry Experience Evaluations.
- Capture compliance.
About Burberry
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
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Sales Associate employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Get to know the Burberry brand inside out! Familiarise yourself with their products, values, and the Burberry Experience. This will help you connect with customers and show that you're genuinely interested in what they offer.
✨Tip Number 2
Practice your selling skills! Role-play with friends or family to refine your approach. Focus on building rapport and understanding customer needs, as this is key to exceeding sales goals.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current Burberry employees on LinkedIn. Building relationships can give you insider tips and potentially lead to job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Burberry team directly.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and design shine through! We want to see how you connect with the Burberry brand and how you can bring that passion to our team.
Highlight Your Sales Success: Make sure to mention any previous sales experience, especially in luxury retail. We’re looking for results-driven individuals, so share your achievements and how you’ve met or exceeded sales targets in the past.
Demonstrate Your Customer Service Skills: Customer service is key in this role, so give examples of how you've provided excellent service before. We want to know how you build relationships with clients and keep them coming back for more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Burberry.
How to prepare for a job interview at Burberry
✨Know the Burberry Experience
Before your interview, make sure you understand what the Burberry Experience is all about. Familiarise yourself with their luxury brand standards and how they interact with customers. This will help you demonstrate that you can embody their values and provide the exceptional service they expect.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experiences, especially in a luxury retail environment. Prepare specific examples of how you've met or exceeded sales targets in the past. This will show that you're results-driven and capable of contributing to the store's success.
✨Demonstrate Interpersonal Skills
Since this role requires excellent communication and relationship-building skills, think of ways to showcase your interpersonal talents during the interview. Practice active listening and be prepared to engage in a friendly conversation, as this reflects how you would interact with customers.
✨Prepare for Client Development Questions
Expect questions about how you would develop and maintain customer relationships. Think of strategies you've used in the past to build loyalty and keep clients coming back. Showing that you have a proactive approach to clienteling will set you apart from other candidates.