At a Glance
- Tasks: Analyse data to improve customer service performance and create impactful reports.
- Company: Dynamic company focused on enhancing global customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to work on strategic initiatives.
- Why this job: Make a real difference by transforming data into actionable insights for leadership.
- Qualifications: Strong analytical skills and experience with Excel and BI tools.
The predicted salary is between 36000 - 60000 € per year.
Reporting to the Productivity & Training Manager, the Productivity Improvement Analyst supports a global reporting framework, delivering accurate data and MI to Global Customer Service and wider business teams. You will produce and enhance daily, weekly, and monthly performance reports, using data‑led insights to drive improvement across the Global Contact Centre network. Working closely with the Senior Data Analyst, you’ll help build and maintain automated reporting, translating complex data into clear, actionable insights for stakeholders. The role also includes preparing concise, high‑impact presentations for senior leadership, including EXCO and CEO reporting, to support strategic decision‑making.
RESPONSIBILITIES
- Produce regular and ad hoc reporting using Excel and Tableau for Global Customer Service Teams.
- Own MI reporting and analysis across Operational Performance (regional and global), Productivity, and Customer Service Financial Reporting.
- Conduct data modelling, requirements gathering, gap analysis, and develop strategies for business intelligence solutions.
- Utilise large volumes of internal and external data sources for model development and analysis.
- Identify opportunities to improve efficiency, productivity, and cost effectiveness through detailed data and business analysis, including root cause investigations.
- Maintain strong working knowledge of Customer Service technologies and systems (e.g., Vonage, SAP C4C, LivePerson) and associated infrastructure.
- Develop high‑quality presentations using PowerPoint, translating complex data into clear executive‑level insights, and confidently present findings and recommendations to Senior Leadership Teams.
- Support strategic, tactical, and operational transformation initiatives across processes, systems, and organisational structures using structured project management methodologies.
- Build and maintain strong stakeholder relationships, effectively communicating insights and recommendations to Global Regional Centres, Management Teams, and Customer Service Operation.
PERSONAL PROFILE
- Strong analytical skills with experience producing business performance reports.
- Advanced Excel / BI tools knowledge (Tableau, Salesforce analytics, Hana).
- Ability to interpret data and translate it into actionable insights.
- Excellent communication skills, with the ability to present complex insights to diverse audiences.
- High motivation and flexibility to manage changing priorities in a fast paced environment.
- Strong time management skills, with the ability to plan and prioritise multiple tasks and requests.
- A strong sense of ownership, driving tasks and projects through to completion.
- Experience in customer service operations is advantageous.
- Strong stakeholder management and communication skills.
Productivity Improvement Analyst employer: Burberry
As a Productivity Improvement Analyst in London, you will thrive in a dynamic work environment that champions innovation and collaboration. Our company offers a supportive culture with ample opportunities for professional growth, ensuring you can develop your skills while contributing to impactful projects that drive efficiency across our Global Customer Service teams. With access to cutting-edge technologies and a commitment to employee development, we provide a unique platform for you to make a meaningful difference in the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Productivity Improvement Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Use examples from your past experiences to demonstrate how you've turned data into actionable insights.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that fit your skills as a Productivity Improvement Analyst!
✨Tip Number 4
Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Productivity Improvement Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Productivity Improvement Analyst. Highlight your analytical skills and experience with tools like Excel and Tableau, as well as any relevant customer service experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about data analysis and how your skills align with our mission at StudySmarter. Don’t forget to mention specific examples of how you've used data to drive improvements in previous roles.
Showcase Your Communication Skills:As a Productivity Improvement Analyst, you'll need to present complex data clearly. In your application, demonstrate your ability to communicate insights effectively. Whether it's through your CV, cover letter, or any additional materials, make sure we can see your knack for clear communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Burberry
✨Know Your Data Tools
Make sure you brush up on your Excel and Tableau skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in producing reports or analysing data. Showing that you can navigate these platforms confidently will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems using data analysis. Think about how you would approach a situation where productivity is lagging. Prepare examples from your experience where you identified issues and implemented solutions, as this will demonstrate your analytical skills.
✨Craft Your Presentations
Since you'll be presenting to senior leadership, practice summarising complex data into clear, concise insights. Create a mock presentation based on a previous project and rehearse it. This will help you feel more comfortable discussing your findings and recommendations during the interview.
✨Showcase Your Stakeholder Management Skills
Be ready to talk about how you've built relationships with stakeholders in the past. Share specific examples of how you communicated insights and recommendations effectively. This will highlight your ability to work collaboratively and influence decision-making, which is crucial for this role.
