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- Tasks: Engage clients, deliver luxury service, and exceed sales targets in a vibrant retail environment.
- Company: Join Burberry, an iconic brand known for creativity and sustainable luxury since 1856.
- Benefits: Enjoy flexible hours, a dynamic team culture, and opportunities for personal growth.
- Why this job: Be part of a purpose-driven brand that values creativity and community impact.
- Qualifications: Sales experience, passion for fashion, and strong communication skills are essential.
- Other info: This is a part-time role at our flagship store on Regent Street.
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Burberry is seeking a passionate and service-driven Client Advisor to join our Regent Street Flagship Store on a part-time basis (24 hours per week). This is a unique opportunity to become part of our iconic heritage brand, where you will deliver an exceptional client experience and help bring the world of Burberry to life for every customer who walks through our doors.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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Part-Time Client Advisor, Regent Street employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Client Advisor, Regent Street
✨Tip Number 1
Familiarise yourself with Burberry's brand heritage and values. Understanding their commitment to creativity and sustainability will help you connect with the brand during your interactions, showcasing your passion for their mission.
✨Tip Number 2
Brush up on your client engagement skills. Since the role focuses heavily on building relationships, think of ways to demonstrate your ability to create a personalised experience for clients, perhaps by sharing examples from previous roles.
✨Tip Number 3
Stay updated on current fashion trends and Burberry's latest collections. Being knowledgeable about their products will not only impress potential employers but also allow you to engage clients effectively.
✨Tip Number 4
Prepare to discuss your sales achievements and how you've exceeded targets in past roles. Highlighting your results-driven mindset will resonate well with Burberry's focus on commercial success.
We think you need these skills to ace Part-Time Client Advisor, Regent Street
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Burberry's heritage and values. Familiarise yourself with their products and the luxury market to convey your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in sales and client engagement. Emphasise any previous roles where you exceeded targets or built strong client relationships, as these are key aspects of the Client Advisor role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for fashion and luxury retail. Mention specific examples of how you've delivered exceptional customer service and how you can contribute to Burberry's goals.
Showcase Your Skills: In your application, make sure to highlight skills such as teamwork, communication, and attention to detail. These qualities are essential for a Client Advisor and will help you stand out to the hiring team.
How to prepare for a job interview at Burberry
✨Show Your Passion for the Brand
Burberry values creativity and passion. Make sure to express your enthusiasm for the brand and its heritage during the interview. Share any personal experiences or connections you have with Burberry products to demonstrate your genuine interest.
✨Demonstrate Client Engagement Skills
As a Client Advisor, building relationships is key. Prepare examples of how you've successfully engaged with clients in the past. Highlight your ability to create personalised experiences and follow up effectively to maintain those relationships.
✨Know Your Fashion and Product Knowledge
Familiarise yourself with Burberry's latest collections and their unique selling points. Be ready to discuss current fashion trends and how they relate to the brand. This will show that you are not only knowledgeable but also passionate about the industry.
✨Exhibit Teamwork and Collaboration
Burberry emphasises a positive work climate and teamwork. Be prepared to discuss your experiences working in teams, how you contribute to a collaborative environment, and how you handle challenges within a team setting.