Burberry in London is seeking an Aftercare Consultant to deliver a luxury customer experience while managing end-to-end aftercare enquiries. Reporting to the Aftercare Manager EMEIA, you will understand customer needs and coordinate with QA and repair partners to resolve issues at the point of contact in-store on Bond Street.
Based in the Bond Street store, you will log cases, liaise with repair centres, organise payments and shipping, and help drive customer satisfaction and sales by offering
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Luxury Aftercare Concierge employer: Burberry
Burberry is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to develop their skills and grow within the luxury retail sector. Located on Sloane Street, our team thrives in a dynamic environment that values creativity and personalisation, offering unique opportunities to connect with a diverse clientele while upholding the brand's prestigious heritage. With a commitment to excellence and employee well-being, Burberry provides comprehensive benefits and a supportive atmosphere that makes every day rewarding.
