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- Tasks: Design and lead digital tech adoption to enhance luxury retail experiences.
- Company: Join Burberry, a global leader in luxury fashion with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on customer engagement through cutting-edge CRM solutions.
- Qualifications: Expertise in Salesforce architecture and strong problem-solving skills required.
- Other info: Dynamic role with a chance to work in a collaborative, agile environment.
The predicted salary is between 36000 - 60000 £ per year.
As a Solution Architect at Burberry, you will design and lead the adoption of digital technologies that bridge the gap between luxury retail trends and customer experience. Working within a global architecture community, you'll focus on evolving the brand's CRM and marketing capabilities, specifically within the Salesforce ecosystem, to drive engagement across all channels. This is a high-impact, agile role requiring close collaboration with senior leadership and delivery teams to build scalable, product-centric solutions that adapt to the changing demands of the digital landscape.
RESPONSIBILITIES
- Developing an evolving Solution Architecture for the Commercial Technology Tower Initiatives within Burberry.
- Engaging and influencing key stakeholders to ensure Solution addresses both Functional and Non-Functional needs of the business.
- Lead the design and integration of CRM solutions, with a strong preference for Salesforce platform expertise, ensuring seamless customer journeys across all channels.
- Design technical solutions that may span multiple work streams, whilst identifying downstream application dependencies.
- Oversee the technical acceptance of agile user stories and ensure the integrity of any proposed solutions across workstreams and associated application architects.
- Identify and exploit the re-use of any components, patterns, techniques and document these for re-use by other projects.
- Establish and direct proof of concepts in innovation and make recommendations on technology adoption.
- Work with the Security and Information Risk functions to ensure any solution meets the needs of our security standards and principles.
PERSONAL PROFILE
- Pragmatic Problem Solving: Proven ability to translate complex technical challenges into functional, scalable solutions.
- Stakeholder Management: Experienced in navigating communication between senior leadership, product owners, and technical delivery teams.
- Strategic Risk Mitigation: Proactive in identifying delivery risks and ensuring solutions remain secure, stable, and aligned with long-term business goals.
- Salesforce Architecture: Deep expertise in architecting Salesforce solutions, specifically within high-end retail or consumer-facing sectors.
- Agile Delivery: Skilled at leading change within multi-vendor environments using agile frameworks to meet evolving retail demands.
- Digital & Marketing Tech: Strong background in architectural patterns for digital consumer tech, including personalization, CMS, and DAM.
- Global Omni-channel Strategy: Adept at designing seamless customer journeys that bridge the gap between digital platforms and physical retail stores.
- Technical Mentorship: Experienced in providing architectural leadership and guidance to peer groups and junior team members.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Solutions Architect (CRM & Customer) in London employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (CRM & Customer) in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works at Burberry. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your Salesforce expertise and any relevant projects you've worked on. Share specific examples of how you've solved problems or improved processes in previous roles.
✨Be Ready for the Agile Challenge
Since this role is all about agile delivery, brush up on your agile methodologies. Be prepared to discuss how you've led teams through change and adapted to evolving demands in past projects.
✨Apply Through Our Website
Don't forget to apply directly through our website! It shows you're genuinely interested and gives us a chance to see your application in the best light. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Solutions Architect (CRM & Customer) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Solutions Architect role. Highlight your experience with Salesforce and any relevant CRM projects. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital technologies in luxury retail and how you can contribute to our team. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical challenges in the past. We love seeing pragmatic problem-solving in action, especially in agile environments!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Burberry
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss specific projects where you've implemented Salesforce solutions, focusing on how they improved customer journeys and engagement.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical challenges you've faced and how you translated them into functional solutions. This role requires pragmatic problem-solving, so highlight your ability to think critically and adapt.
✨Engage with Stakeholders
Demonstrate your experience in stakeholder management by discussing how you've navigated communication between senior leadership and technical teams. Share specific instances where your influence led to successful project outcomes.
✨Emphasise Agile Experience
Since this role involves agile delivery, be prepared to talk about your experience working in multi-vendor environments. Discuss how you've led change and adapted to evolving demands in previous roles.